Job Summary !
Ericsson is growing! Supporting a fast-growing account. This role will require an established people leader with the ability to ensure customer value and happiness through an efficient service delivery.
As a Head of Service Delivery within the Digital Services organisation, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.
In this people leadership role in the operational organization, you will collaborate to ensure that work is driven within the scope of agreed customer contract & requirements and provide performance feedback, recognition and remuneration management using existing Ericsson tools and processes.
You will!
Create and maintain effective working relationships with internal and external stakeholders, including within partner/supplier ecosystems.
Able to maintain and develop Customer Relationship at C-Level.
Direct line management responsibility for the delivery team.
Responsible for supervising and reporting of program related trends, capability development and performance against project plans and budgets.
Ensure project outcomes are achieved
Ensure project management capability is maintained across the program.
Overall accountability for Program financial results including cost center management, utilization and billability and empower the organization to seek to achieve business outcomes.
Develop a positive & productive culture within the program and long-term strategy and plan for the business
Generating and seeking out potential new opportunities.
Drive operational performance, innovation, and continuous perfection.
To be successful in the role you must have:
10+ Yrs experience within the Telco/Systems Integration Industry on driving IT and Network transformation programs or projects of high complexity.
Proven experience to transform customer requirements and expectations at a high level into a solution draft that Ericsson can realize as a customer engagement!.
Deep experience of leading teams in a multicultural environment.
Why Join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified™ in 2022. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”