We are looking for a highly skilled and motivated Head of technical services who will be responsible for sharping and executing the company technical vision, as well as overseeing and managing all technical operations within the company.
The ideal candidate will be a strategic thinker with a deep understanding of ICT, a strong technical background, excellent leadership skills, and a proven track record of leading teams in developing and delivering innovative technical solution, as well as a proven track record of delivering top- tier technical services.
As the Head of Technical Services, you will pay a pivotal role in ensuring the success and growth of the company; in delivering high quality technical solution and services to client while also driving the growth and innovation of the organization
This role requires a combination of technical expertise, leadership and business acumen.
Responsibilities:
Technical Leadership:
– Leads the development and execution of the company’s technical strategy, ensuring alignment of the overall business objective
Provides visionary leadership to the technical team, drives innovation and excellence in all technical aspects of the company
Provide strong technical leadership to the technical service team, ensure they are well trained, motivated, and aligned with the company goals
Drives the development and implementation of technical strategies that align with the company visions and objectives.
Client engagement:
Act as a key point of contact for high profile client, understand their needs and provides technical expertise to solve their ICT challenges
Foster strong relationships with client, serving as a point of contact for technical escalations and ensuring their satisfaction
Technology Stack and infrastructure:
Oversee the selection, deployment, and management of the technology stack, infrastructure, and architecture to ensure scalability, security and efficiency.
Evaluate emerging technologies and ensure the company remains at the forefront of industry trends
Stay updated on industry trends and emerging technologies and recommend innovative solutions to enhance our service offering
Team Management and Development:
Recruit, mentor, and manage a high-performing technical team, fostering a culture of collaboration and continuous learning.
Set clear goals, expectations and performance metrics for team members.
Product Development:
Collaborate with the product development team to ensure the timely delivery of innovative, high-quality solutions and services.
Collaborate with the sales and Product development teams to ensure our services are aligned with market demands.
Drive the development of product that meets demand and exceed client expectation
Quality Assurance, compliance & Security:
Establish and maintain robust quality assurance processes and security measures to deliver secure and reliable solutions.
Ensure that all technical solutions and services adhere to industry regulations & security standards. Implement and maintain robust cybersecurity measures
Establish and enforce quality assurance processes to guarantee the delivery of consistent high quality technical services.
Budget Management:
Develop and manage the technical department’s budget, optimizing resources allocation and cost control.
Resources allocation: Allocate resources effectively to meet project requirement and deadlines. This includes managing staffing, equipment and budget allocation for technical projects
Collaboration and communication:
Foster collaboration with cross- functional terms including sales, marketing and operations to align technical efforts with business goals
Effectively communicate the technical strategy and progress to the executive team and key stakeholders
Service Delivery:
Oversees the delivery of high-quality technical services to our clients, ensuring their needs are met efficiently and effectively.
Develop and maintain service level agreements (SLA) to guarantee client satisfaction and performance targets.
Vendor Management: Collaborate with technology vendors and partners to select the most suitable hardware, software and services to clients. Negotiate contracts and manage vendor relationships.
Risk Management: Identify potential risks and issues in technical projects and develop mitigation strategies. Minimize project risks to ensure successful delivery.
Innovation: Drive innovation within the technical services division, exploring new technologies and methodologies to enhance service offerings and maintain a competitive edge.
Documentation and Reporting: Maintain accurate project documentation and provide regular reports to senior management and clients on project status, budget and performance
Required Qualifications, Experience & Skills
A bachelor’s degree in computer science, information technology, computer engineering or a related discipline.
Advance degree (Master’s degree or MBA) in Management information systems, technology management, business administration or a related field can be advantageous.
Minimum of 5 years’ experience in a similar role in the ICT or ICT consulting industry
Strong technical knowledge across a wide range of ICT areas, including networking, cloud computing, cybersecurity and software development.
Proven project management skills including the use of project management tools and methodologies (e.g. Agile, Scrum, PM).
Excellent leadership and interpersonal skills with the ability to inspire and mentor a diverse technical team.
In-depth knowledge of industry regulations, compliance and security standards.
Exceptional problem-solving and decision- making abilities.
Strong communication skills for engaging with clients, vendors, and internal stakeholders
A strategic mindset and the ability to think critically and anticipate future technical needs.
Desired Professional Certifications
Certified Information System Security Professional (CISSP)