About this opportunity
The head of customer project management(CPM) Office is responsible for the centralized customer project management(CPM) function in Service Area Global Network Deployment (SA GND) within the job role of Service Delivery Line Manager. They will be focusing on building and expanding this globally centralized unit based on a strong work relationship with all market area project management organizations. It requires on tactical and operational level strong people management and leadership skills based on multiple years of practical experience in leading customer projects in all its aspects.
What you will do
Leading a big team of customer project managers in a dynamic business environment
CPM competence development, assessment/certification, secure employee satisfaction, mentor & coach CPM team members to build up a strong cohesive team
Analyze and adopt CPM offshore portfolios & methods per business needs
Actively promote Project Management as a service per MA/CU business priorities
Interact with GND PMO to apply right CPPM processes, tools and ABC Controls
Secure efficient CPM capacity planning and allocation
Provide competent CPM to secure project quality, time and budget control, maintain customer satisfaction
Drive Internal/external PMO Governances
Define and execute strategic improvement programs (critical projects, cost of poor quality, savings)
Drive Best Practices Program, promote community for sharing and reuse
Secure operational and productivity outcome and KPIs
Apply ethical and collaborative culture in a speak up environment
Manage EHS, Security & Anticorruption and secure “Target-Zero” initiative
You will bring
Extensive track record (>=10 years) in leading CPM office and extensive network deployments
Strong validated experience to maintain trust with all stakeholders, good understanding of Ericsson customer project management processes, and project financials
Excellent in managing MA/CU level governance
Ability to work across organizational boundaries and dynamics
Business insights & commercial thinking
Highly adaptive, and thriving in a rapidly changing environment
Strong communication, organizing, planning and negotiation skills
Deep understanding on Ericsson core value & cultures and processes
Excellent in coaching and mentoring
Extensive problem solving and prioritization skills
Leadership Requirements
Tactical thinking and excellent execution
Leading multi-cultural team across locations and motivating changes
Building strong CPM teams and continuously inspiring
Grows with accountability, overcoming challenges with a can-do attitude to achieve beyond expectations
Resilience in coping with Pressures & Setbacks, experience in resolving challenges
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and inventiveness to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Flexible work location, open to working at any Ericsson office worldwide
Req ID: 723060