Head of Technology - CTIO.FibreCo
Mission/ Core purpose of the Job
The CTIO is expected to implement & manage the technology roadmap for Opco FiberCo by aligning and managing efficient and effective network roll out set up, operate a cost effective and future proof network & infrastructure, delivering excellent quality of service, coverage and capacity
This role is to provide sound technical leadership in all aspects of business. The role is expected to be the technology go-to expert and play an integral role in setting up the fiber infrastructure & service orchestration. The CTIO will oversee overall IT Network & Infrastructure development utilization plans and manage all information technology resources for the Opco FiberCo.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables
The Head of Technology & Network will be accountable to achieve the following objectives:
Strategy Development and Implementation
Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the GlobalConnect CTIO
Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
Oversee regular review of the functional strategy and roadmap, under oversight of the CEO, to ensure its alignment with the changing dynamics of the internal and external ecosystem
Staff Leadership and Management
Source, induct and manage talent in accordance with legislative guidelines
Continually develop a culture of strong collaboration and effective team working
Ensure open communication channels with staff and implement change management interventions where necessary
Provide definition of roles, responsibilities, individual goals and performance objectives for the team
Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
Develop and implement a training plan in order to build and develop skills within the team
Performance manage resources in accordance with HR policy and legislation where necessary
Actively participate in leadership team and develop skills of own team
Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Governance
Strategic Meetings
Participate and provide input in strategic meetings
Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties
Provide inputs to and ensure adequate risk mitigation and controls in the function
Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
Drive preparation of proposals/ business case on change initiatives SLA, policies and procedures
Escalations
Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to CEO / GlobalConnect Technology teams
Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Function Tactical
Review and finalise objectives, targets and budgets for the function, under oversight of CEO
Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the CEO as and when required
Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management
Performance
Monitor Technology & Network functional performance and alignment with overall OpCo strategy
SLA approval and exception performance review
Budgets
Manage function’s budgets in line with business objectives, under oversight of CEO
Ensure that the cost of operations are managed, in line with a least cost operating strategy stemming from the business drivers, under oversight of the CEO
Operational Delivery
Functional Leadership:
As the functional leader of the Technology & Network vertical, the role is accountable to:
Monitor and align the direction, strategy and results of the Technology & Network vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
Lead and deploy an integrated solution development and problem-solving philosophy across the function
Serve on the executive committee to align technology goals to other departmental and organizational objectives
Delivery Leadership:
As the delivery leader of the Technology & Network vertical, the role is accountable for the following work area outcomes:
Manage the Technology Infrastructure, Network and Service delivery for International IP Leased Lines, National IP Transit, Backhaul, National & Metro Leased Lines
Manage Fiber assets & capex in excess of 20 Mn USD
Oversee team, resources and service providers to ensure provision and quality of service and connectivity and to support implementation of changes to support service delivery
Accountable for the architectural and design to the develop of the Fibre Network and supporting Infrastructure environment
Manage technical implementation of agreed initiatives working with all required parties to ensure successful delivery
Assist Group Technology team in deploying IT Infrastructure and assets within the OpCo and monitor to ensure that Infrastructure & assets usage, performance & maintenance is as per standards
Oversee Technology & Network work packages including fiber network design, underground conduit design, and fiber splicing design
Oversee Fiber infrastructure Network Deployment plans in line with GlobaclConnect Technology team guidelines.
Accountable for network resilience and redundancy plans for the network
Oversee & Manage equipment providers, subcontractors (civil engineering), technical teams
Oversee & manage Network Planning & Capacity, Network operations and Infrastructure roll out
Manage the enterprise Information Security & IT service management for the Opco
Ensure customer complaints & escalations are resolved within the agreed SLA timelines with the Manager Services provider
Understand the technology trends in telecom infrastructure and need to validate and apply relevant technology changes to evolve the company infrastructure to meet changing business and customer requirements
Build quality assurance and data protection processes and policies by ensuring accurate SOPs and maintenance of critical documentation
Develop, track, and maintain network availability and quality metrics for all routes
Knowledgeable in the Disaster Recovery processes of the systems & infrastructure
Oversee & ensure appropriate maintenance processes are in place to protect the performance of the service in the longer term
Job Requirements (Education, Experience and Competencies)
Education:
Minimum B.Tech/B.Eng. /B.Sc.
Minimum 4-year degree in Computer Science, Engineering or a related field
Master’s degree in technology/Engineering is preferred
Experience:
Minimum 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial role
10 to 12 years of Professional/Technical Experience in wholesale/infrastructure/B2B Telecommunications sector/ industry with good knowledge in Planning & Designing of FTTX Networks
Experience working in a service-based business for FTTx and Telecommunications Design of Infrastructure (Civils and Fibre) will be advantageous
Experience in MapInfo/Spatial net/GIS Tools/AutoCAD will be useful
Good knowledge of BOQ and BOM for FTTx Designs
Proven track record in leading and delivering successful network rollout projects
Experience working in a global/multinational enterprise with a good understanding emerging markets
Functional Knowledge:
FTTX Network solution design & planning
Backbone transmission planning & roll-out
Service Orchestration
Cabling & leased line management
Network operations management
Outsourcing contract management
IT service & platform management
Service monitoring
Skills
Strategic thinking
Technical Acumen
Business Acumen
Analytical thinking
Conflict management
Data interpretation
Decision making
Delivery focused
Leadership
Negotiations
Innovation
Presentation
The CTIO is expected to implement & manage the technology roadmap for Opco FiberCo by aligning and managing efficient and effective network roll out set up, operate a cost effective and future proof network & infrastructure, delivering excellent quality of service, coverage and capacity
This role is to provide sound technical leadership in all aspects of business. The role is expected to be the technology go-to expert and play an integral role in setting up the fiber infrastructure & service orchestration. The CTIO will oversee overall IT Network & Infrastructure development utilization plans and manage all information technology resources for the Opco FiberCo.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables
The Head of Technology & Network will be accountable to achieve the following objectives:
Strategy Development and Implementation
Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the GlobalConnect CTIO
Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
Oversee regular review of the functional strategy and roadmap, under oversight of the CEO, to ensure its alignment with the changing dynamics of the internal and external ecosystem
Staff Leadership and Management
Source, induct and manage talent in accordance with legislative guidelines
Continually develop a culture of strong collaboration and effective team working
Ensure open communication channels with staff and implement change management interventions where necessary
Provide definition of roles, responsibilities, individual goals and performance objectives for the team
Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
Develop and implement a training plan in order to build and develop skills within the team
Performance manage resources in accordance with HR policy and legislation where necessary
Actively participate in leadership team and develop skills of own team
Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Governance
Strategic Meetings
Participate and provide input in strategic meetings
Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties
Provide inputs to and ensure adequate risk mitigation and controls in the function
Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
Drive preparation of proposals/ business case on change initiatives SLA, policies and procedures
Escalations
Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to CEO / GlobalConnect Technology teams
Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Function Tactical
Review and finalise objectives, targets and budgets for the function, under oversight of CEO
Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the CEO as and when required
Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management
Performance
Monitor Technology & Network functional performance and alignment with overall OpCo strategy
SLA approval and exception performance review
Budgets
Manage function’s budgets in line with business objectives, under oversight of CEO
Ensure that the cost of operations are managed, in line with a least cost operating strategy stemming from the business drivers, under oversight of the CEO
Operational Delivery
Functional Leadership:
As the functional leader of the Technology & Network vertical, the role is accountable to:
Monitor and align the direction, strategy and results of the Technology & Network vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
Lead and deploy an integrated solution development and problem-solving philosophy across the function
Serve on the executive committee to align technology goals to other departmental and organizational objectives
Delivery Leadership:
As the delivery leader of the Technology & Network vertical, the role is accountable for the following work area outcomes:
Manage the Technology Infrastructure, Network and Service delivery for International IP Leased Lines, National IP Transit, Backhaul, National & Metro Leased Lines
Manage Fiber assets & capex in excess of 20 Mn USD
Oversee team, resources and service providers to ensure provision and quality of service and connectivity and to support implementation of changes to support service delivery
Accountable for the architectural and design to the develop of the Fibre Network and supporting Infrastructure environment
Manage technical implementation of agreed initiatives working with all required parties to ensure successful delivery
Assist Group Technology team in deploying IT Infrastructure and assets within the OpCo and monitor to ensure that Infrastructure & assets usage, performance & maintenance is as per standards
Oversee Technology & Network work packages including fiber network design, underground conduit design, and fiber splicing design
Oversee Fiber infrastructure Network Deployment plans in line with GlobaclConnect Technology team guidelines.
Accountable for network resilience and redundancy plans for the network
Oversee & Manage equipment providers, subcontractors (civil engineering), technical teams
Oversee & manage Network Planning & Capacity, Network operations and Infrastructure roll out
Manage the enterprise Information Security & IT service management for the Opco
Ensure customer complaints & escalations are resolved within the agreed SLA timelines with the Manager Services provider
Understand the technology trends in telecom infrastructure and need to validate and apply relevant technology changes to evolve the company infrastructure to meet changing business and customer requirements
Build quality assurance and data protection processes and policies by ensuring accurate SOPs and maintenance of critical documentation
Develop, track, and maintain network availability and quality metrics for all routes
Knowledgeable in the Disaster Recovery processes of the systems & infrastructure
Oversee & ensure appropriate maintenance processes are in place to protect the performance of the service in the longer term
Job Requirements (Education, Experience and Competencies)
Education:
Minimum B.Tech/B.Eng. /B.Sc.
Minimum 4-year degree in Computer Science, Engineering or a related field
Master’s degree in technology/Engineering is preferred
Experience:
Minimum 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial role
10 to 12 years of Professional/Technical Experience in wholesale/infrastructure/B2B Telecommunications sector/ industry with good knowledge in Planning & Designing of FTTX Networks
Experience working in a service-based business for FTTx and Telecommunications Design of Infrastructure (Civils and Fibre) will be advantageous
Experience in MapInfo/Spatial net/GIS Tools/AutoCAD will be useful
Good knowledge of BOQ and BOM for FTTx Designs
Proven track record in leading and delivering successful network rollout projects
Experience working in a global/multinational enterprise with a good understanding emerging markets
Functional Knowledge:
FTTX Network solution design & planning
Backbone transmission planning & roll-out
Service Orchestration
Cabling & leased line management
Network operations management
Outsourcing contract management
IT service & platform management
Service monitoring
Skills
Strategic thinking
Technical Acumen
Business Acumen
Analytical thinking
Conflict management
Data interpretation
Decision making
Delivery focused
Leadership
Negotiations
Innovation
Presentation