About this opportunity
Support for operational activities performed within local operations which perform field services. This job role is responsible for the following activities: Provide logistics and administrative support for Field Services organization for Local Delivery. Tracking performance of ASPs and other third parties. Coordinate and adjust delivery for corrective maintenance and fault attention. Monitor and report on the operational performance. Secure accurate reporting to final customer and internal stakeholders for SLA´s KPIs and other operational metrics. Act as the main interface with customer and other Ericsson organizations regarding local contract delivery performance. Propose and drive Continuous Improvement activities.
What you will do
Manage delivery operational performance according to SLA
Customer Contract Fulfillment Management
Working and Operation Level Agreement Mgt
Operations Delivery Management
You will bring
Civil Engineering, Industrial Engineering, Electrical Engineering or related field
Experience in managed services preferred.
Microsoft Office proficiency.
Excel advanced/medium proficiency
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.