Description
Provide first-line support and troubleshooting for IT-related issues, including hardware, software, network, and other technical problems
Escalate unresolved issues to appropriate technical teams and track the progress of the resolution process
Provide guidance to users on how to use IT systems and applications, including password resets and user account management
Maintain accurate records of all incidents and service requests, including details of the diagnosis and resolution provided
Monitor the performance and availability of IT systems and applications, identifying and reporting any issues or anomalies
Provide remote support to off-site users and liaise with other IT teams to resolve any issues that may arise
Participate in IT projects and initiatives as required, providing input on end-user requirements and testing new systems and applications
Requirements
Qualification and Experience
Minimum of 3 years of experience in IT technical support role
Excellent problem-solving skills and ability to troubleshoot complex technical issues
Experience with Microsoft Windows OS, Active Directory and basic networking concepts
Bachelors Degree in Computer Science or related field
CompTIA Certification is preferred

Competencies and Skills
Strong customer service orientation with excellent communication and interpersonal skills
Good problem-solving and analytical skills with attention to detail
Ability to manage multiple tasks and priorities in a fast-paced environment
Understanding of IT infrastructure components, including servers, network devices, and storage systems
Adaptability and flexibility, with a continuous learning mindset
Benefits
Private Health Insurance
Paid Time Off
Training & Development