IT Support Engineer
Description
Job description
Summary of the Role
Simba Group seeks to fill the role of a IT Support Engineer. The provide technical support for clients experiencing hardware, software, and networking issues.
As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use
Key Elements of the Role
Installing and configuring client computer systems.
Responding to client IT support requests.
Meeting with clients to diagnose software, networking, or hardware issues.
Providing technical support on-site or via remote-access systems.
Troubleshoot & Repair computer systems (Laptop/Server/Desktop/Printer etc ) and keep the record
Troubleshoot IOS/Windows /MS-Office related issues
Software update check (Antivirus/ windows / MS-office)
Ensure Network Uplink uptime (Escalating the issue to responsible body/Vendor/Engineer
Configure firewall, manage policy
Email configuration, troubleshooting
Regular Internet link and structural cable check
Escalate the Inverter /Battery related issue to inverter team
Regular check of CCTV , Biometric terminals and VoIP Phones
Ensure Network access to only authorised person after approval
Regular Preventive & Corrective maintenance of Network system (Switch / Wireless AP/Firewall)
Preserve assets, information security and control structures
Ensure security of data, network access and backup systems
Keep the record of IT-assets (Laptop/keyboard/mouse/charger etc)
Requirements
Desired Skills & Experience
Minimum of Bachelor’s degree or HND in Computer Science, Engineering or a related field,
Minimum of 5 years proven work experience Minimum of 5 years work experience as a technical support engineer in an ICT company
Proven work experience as a technical support engineer.
Knowledge of web services, API, and IP-based protocols.
Experience with scripting languages such as Perl or Shell
Knowledge of computer hardware and networking systems.
Good time management skills.
Excellent interpersonal & organizational skills
Benefits
Pension, HMO, GRoupLife Assurance, Leave Allowance, 13th Month
Job description
Summary of the Role
Simba Group seeks to fill the role of a IT Support Engineer. The provide technical support for clients experiencing hardware, software, and networking issues.
As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use
Key Elements of the Role
Installing and configuring client computer systems.
Responding to client IT support requests.
Meeting with clients to diagnose software, networking, or hardware issues.
Providing technical support on-site or via remote-access systems.
Troubleshoot & Repair computer systems (Laptop/Server/Desktop/Printer etc ) and keep the record
Troubleshoot IOS/Windows /MS-Office related issues
Software update check (Antivirus/ windows / MS-office)
Ensure Network Uplink uptime (Escalating the issue to responsible body/Vendor/Engineer
Configure firewall, manage policy
Email configuration, troubleshooting
Regular Internet link and structural cable check
Escalate the Inverter /Battery related issue to inverter team
Regular check of CCTV , Biometric terminals and VoIP Phones
Ensure Network access to only authorised person after approval
Regular Preventive & Corrective maintenance of Network system (Switch / Wireless AP/Firewall)
Preserve assets, information security and control structures
Ensure security of data, network access and backup systems
Keep the record of IT-assets (Laptop/keyboard/mouse/charger etc)
Requirements
Desired Skills & Experience
Minimum of Bachelor’s degree or HND in Computer Science, Engineering or a related field,
Minimum of 5 years proven work experience Minimum of 5 years work experience as a technical support engineer in an ICT company
Proven work experience as a technical support engineer.
Knowledge of web services, API, and IP-based protocols.
Experience with scripting languages such as Perl or Shell
Knowledge of computer hardware and networking systems.
Good time management skills.
Excellent interpersonal & organizational skills
Benefits
Pension, HMO, GRoupLife Assurance, Leave Allowance, 13th Month
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