Our Great Opportunity!
We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
You will:
Handle customer issues in a multicounty environment
Be part of the Emergency Handling recovery teams
Perform preemptive support
Handle Software Update Management
Mentor Remote Service Gateway
Manage customer relationship
Drive knowledge transfer and re-use
Follow Customer Support process, models, and strategy
To be successful in the role you must have:
Bachelor’s Degree in computer science, IT, Electro Engineering, Telecommunication or other related major
1-3 years of experience as an engineer
Packet Core and/or UDM experience as support or system integration engineer
Fluent in English language
Fluent in Russian language is considered a plus
Planning & organizing skills
Customer relationship skills
Delivering results & meeting customer expectations
Presentation & communication skills
Negotiation & argumentation skills
Self-driven and positive attitude
Willing to learn and excited in taking a role in telecommunication
Applying expertise & technology
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Georgia (GE) || Georgia : Tbilisi : Tbilisi
Req ID: 714350