Head of Technology Operations
Description
Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.
We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.
We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.
We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.
The Role
The Head of Technology Operations is an exciting and challenging senior leadership position, responsible for overseeing and managing the day-to-day technology operations of the organization. The key responsibilities of the role include:
Technology Strategy: Developing and implementing a technology strategy aligned with the overall business strategy of the organization
Technology Infrastructure: Overseeing the design, implementation, and maintenance of the organization's technology infrastructure, including networks, hardware, software, and other technology systems
Technical Support: Managing the technical support function of the organization, ensuring that technology-related issues are resolved in a timely and effective manner
Vendor Management: Managing relationships with technology vendors and service providers, ensuring that services are delivered effectively and efficiently
Budgeting and Resource Allocation: Developing and managing the technology operations budget, including resource allocation and forecasting
Team Management: Leading and managing a team of technology professionals, providing guidance, coaching, and development opportunities to ensure that the team is effective and aligned with the organization's goals
IT Security: Ensuring the security of the organization's technology systems and data, including developing and implementing security policies and procedures, monitoring security threats and risks, and responding to security incidents
IT Governance: Work with subject matter experts to develop and implement IT governance policies and procedures, ensuring compliance with relevant laws and regulations, and managing IT-related risks
Service Operations Management: IT Incident/Problem management, change management, Business Relationship Management, Service Monitoring
Requirements
7+ years experience in similar leadership Tech Operation roles
Bachelor's or master's degree in computer science, information technology, or a related field
Technical expertise: Extensive knowledge and experience in the latest IT technologies, systems, and processes including cloud computing, networking, cybersecurity, database management
Leadership and management skills: A strong leader who can motivate and manage a team of technical professionals effectively; excellent communication, collaboration, and interpersonal skills, as well as the ability to delegate tasks and manage projects
Strategic thinking: Ability to develop and implement strategic plans that align with the overall business goals of the organization; must be able to assess the organization's IT needs, identify potential risks and opportunities, and develop plans to improve performance and efficiency
Problem-solving skills: Excellent problem-solving skills and the ability to troubleshoot and resolve technical issues quickly and effectively
Industry certifications: ISO 2000 certification and ITIL (desirable)
Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
Pension
Competitive annual leave plus bank holidays
Group life insurance
Health insurance
L&D training
We are advocates of work-life balance and offer a 3 day per week remote working option
Kuda are proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.
We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.
Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.
We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.
We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.
We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.
The Role
The Head of Technology Operations is an exciting and challenging senior leadership position, responsible for overseeing and managing the day-to-day technology operations of the organization. The key responsibilities of the role include:
Technology Strategy: Developing and implementing a technology strategy aligned with the overall business strategy of the organization
Technology Infrastructure: Overseeing the design, implementation, and maintenance of the organization's technology infrastructure, including networks, hardware, software, and other technology systems
Technical Support: Managing the technical support function of the organization, ensuring that technology-related issues are resolved in a timely and effective manner
Vendor Management: Managing relationships with technology vendors and service providers, ensuring that services are delivered effectively and efficiently
Budgeting and Resource Allocation: Developing and managing the technology operations budget, including resource allocation and forecasting
Team Management: Leading and managing a team of technology professionals, providing guidance, coaching, and development opportunities to ensure that the team is effective and aligned with the organization's goals
IT Security: Ensuring the security of the organization's technology systems and data, including developing and implementing security policies and procedures, monitoring security threats and risks, and responding to security incidents
IT Governance: Work with subject matter experts to develop and implement IT governance policies and procedures, ensuring compliance with relevant laws and regulations, and managing IT-related risks
Service Operations Management: IT Incident/Problem management, change management, Business Relationship Management, Service Monitoring
Requirements
7+ years experience in similar leadership Tech Operation roles
Bachelor's or master's degree in computer science, information technology, or a related field
Technical expertise: Extensive knowledge and experience in the latest IT technologies, systems, and processes including cloud computing, networking, cybersecurity, database management
Leadership and management skills: A strong leader who can motivate and manage a team of technical professionals effectively; excellent communication, collaboration, and interpersonal skills, as well as the ability to delegate tasks and manage projects
Strategic thinking: Ability to develop and implement strategic plans that align with the overall business goals of the organization; must be able to assess the organization's IT needs, identify potential risks and opportunities, and develop plans to improve performance and efficiency
Problem-solving skills: Excellent problem-solving skills and the ability to troubleshoot and resolve technical issues quickly and effectively
Industry certifications: ISO 2000 certification and ITIL (desirable)
Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
Pension
Competitive annual leave plus bank holidays
Group life insurance
Health insurance
L&D training
We are advocates of work-life balance and offer a 3 day per week remote working option
Kuda are proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.
We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.
Similar jobs
Head of Technical Services
...we are looking for a highly skilled and motivated head of technical services who will be responsible for sharping and executing the company technical...
Head of Technology - CTIO.FibreCo
...mission/ core purpose of the job the ctio is expected to implement & manage the technology roadmap for opco fiberco by aligning and managing...
Head of Information Technology
...description our client in the faith-based organisation industry is seeking to recruit a highly talented and proficient head of it who will define...
Head of Information Technology
...description our client, a reputable player in the downstream oil and gas sector of the nigerian economy is currently looking to fill the role of head...
Head of IT
...description job description: we are seeking a highly skilled and experienced professional to join our team as the head of it. as the head of it, you...