About this opportunity !
The Domain Support Specialist is responsible for the technical capability in Automated Operations running of Services. includes diagnosis, fast domain support, routine resource fulfillment, (on site) technical support, the coordination, management and execution of proactive and reactive maintenance activities and implementation of change request by focusing on the allocation, implementation, configuration, activation, and testing of specific services or resources.
What you will do
Acts as the critical issue point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
Actively monitor ticket queues to ensure timely response to tickets
Out of business hours, Domain Support Specialist is triggered on the on call phone by Automated Operations.
Focused on improvement of automated recovery.
Critical issue support for Service surveillance and (on-site) service.
Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair as a result of its own analysis or when prompted by MS Automated Service Function processes.
Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required.
Guarantee that Ericsson delivers a technical solution in accordance to the agreed change request (specification) and in co-operation with the customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the services.
Typical Interfaces
Service monitoring
Automated Operations Team
Field Service
Technical authority functions
Dynamic Service Control
Service Operations Team
MSCLT
3rd Party
Customer
Tools & Resources
Managed Services processes and Customer tools
Behavioural competences
Delivering Results & Meeting Customer Expectations
Creating & Innovating
Analyzing
Applying Expertise & Technology
Working with People
Relating & Networking
You will bring
Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services
KPI Analysis
Analytical and synthesis capabilities
Solid knowledge of operation and troubleshooting of multivendor telecommunication equipment’s
Understand Machine Learning, Artificial Intelligence & Cloud technologies
Working knowledge of Scripting
Core and access network performance / configuration parameters and their interpretation and usage.
Why Join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to interviewsupport@ericsson.com
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: India (IN) || India : Karnataka : Bangalore
Req ID: 723906