Description
This role is accountable for onboarding, measurable value optimization, retention, and growth of all our corporate clients. This role will report to the SVP of Customer Success.
Your Responsibilities will include:
Developing and implementing a strategy, plan, and KPIs for retention, customer satisfaction, and revenue growth for corporate clients in Nigeria
Managing Corporate Retention Executives, each of which will have a team of Corporate Retention Associates that manage a portfolio of corporate client
Ensuring compliance with standard processes for onboarding, engagement, and renewals.
Working closely with the Nigerian Country Manager accountable for sales to ensure a seamless onboarding experience
Working cross-functionally to implement a plan
Managing the onboarding and contract renewal process for all corporate clients
Ensuring HR Administrator and Enrollee engagement to optimize measurable value
Launching an upsell/cross-sell plan to improve the healthcare experience
Creating and delivering data analytics-driven reporting and communicating to multiple stakeholders
Requirements
Skills Required:
8 - 10 years of corporate retention or customer success experience
Healthcare or Insurance experience is highly desirable
Experience implementing scalable solutions that drive customer satisfaction
You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
You possess strong analytical skills and are comfortable dealing with numerical data
You are a self-starter and demonstrate a high level of resilience
You are a strong mentor and coach who can build high-performing teams
Benefits

Join a market leader within the Insurance space
Attractive Salary & benefits
Unlimited leave days
Free office lunch
Fantastic work culture
Work and learn from some of the best in the industry
Great work-life balance