Customer Care Officer
Description
Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
Informing customers about bank products and services.
Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
Maintaining and balancing cash drawers and reconciling discrepancies.
Packaging cash and rolling coins to be stored in drawers or the bank vault.
Handling currency, transactions, and confidential information in a responsible manner.
Using software to generate reports.
Following all financial and security regulations and procedures.
Requirements
Must have OND in any field with a minimum of Lower Credit.
Cash handling experience is an added advantage.
Exceptional time management, communication, and customer service skills.
High level of accountability, efficiency, and accuracy.
Excellent knowledge of MS Office (especially Excel and Word).
Integrity.
Strong communication and people skills.
Location: Nationwide
Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
Informing customers about bank products and services.
Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
Maintaining and balancing cash drawers and reconciling discrepancies.
Packaging cash and rolling coins to be stored in drawers or the bank vault.
Handling currency, transactions, and confidential information in a responsible manner.
Using software to generate reports.
Following all financial and security regulations and procedures.
Requirements
Must have OND in any field with a minimum of Lower Credit.
Cash handling experience is an added advantage.
Exceptional time management, communication, and customer service skills.
High level of accountability, efficiency, and accuracy.
Excellent knowledge of MS Office (especially Excel and Word).
Integrity.
Strong communication and people skills.
Location: Nationwide
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