Officer - Customer Operations West 2.Customer Services NG (Ibadan)
Reports To: Manager Customer Operations Walk-In
Division: Customer Relations
Description
Escalate and route customer issues to the relevant process operators.
Perform necessary system transactions related to customer request.
Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
Maintain Integrity of managing subscriber data/information.
Identify and report on customer impacting trends.
Generate periodic reports and other ad-hoc reports as requested by team lead.
Educate customer on use of products and services.
Enlighten and educate customers on new products and initiatives within MTN.
Document actions taken to resolve client problems.
Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.
Follow through on customer queries ensuring prompt resolution and feedback.
Education:
First degree in any relevant discipline
Fluent in English
Experience:
3 - 7 years’ experience in an area of specialization; with experience working with others
Experience working in a medium-sized organization
Experience in a call center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)
Division: Customer Relations
Description
Escalate and route customer issues to the relevant process operators.
Perform necessary system transactions related to customer request.
Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
Maintain Integrity of managing subscriber data/information.
Identify and report on customer impacting trends.
Generate periodic reports and other ad-hoc reports as requested by team lead.
Educate customer on use of products and services.
Enlighten and educate customers on new products and initiatives within MTN.
Document actions taken to resolve client problems.
Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.
Follow through on customer queries ensuring prompt resolution and feedback.
Education:
First degree in any relevant discipline
Fluent in English
Experience:
3 - 7 years’ experience in an area of specialization; with experience working with others
Experience working in a medium-sized organization
Experience in a call center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)
Similar jobs
Officer - Outbound and Support Desk.Customer Services NG
...reports to: manager, outbound & support desk division: customer relations mission contribute to the sustenance of the mtn brand by providing high...
Team Lead - Connect Operations West 1.Customer Services NG
...reports to: manager - customer operations walk in west 1 division: customer relations description provide feedback on consumer usage and...
Country Operations Manager
...the vacancy malaria consortium is recruiting for a country operations manager to join our team in the country office located in abuja. scope of...
Team Lead - Connect Operations NW.Customer Services NG
...reports to: manager - customer operations walk in north west division: customer relations mission: manage the operations and general activities of...
Officer - Customer Operations West 1.Customer Services NG
...reports to: manager customer operations walk-in division: customer relations description escalate and route customer issues to the relevant process...