Officer - Customer Operations West 1.Customer Services NG

mtn

Reports To: Manager Customer Operations Walk-In

Division: Customer Relations

Description
Escalate and route customer issues to the relevant process operators.
Perform necessary system transactions related to customer request.
Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
Maintain Integrity of managing subscriber data/information.
Identify and report on customer impacting trends.
Generate periodic reports and other ad-hoc reports as requested by team lead.
Educate customer on use of products and services.
Enlighten and educate customers on new products and initiatives within MTN.
Document actions taken to resolve client problems.
Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.
Follow through on customer queries ensuring prompt resolution and feedback.

Education:
First degree in any relevant discipline
Fluent in English

Experience:
3 - 7 years’ experience in an area of specialization; with experience working with others
Experience working in a medium-sized organization
Experience in a call center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)

Job overview

  • Job's title: Officer - Customer Operations West 1.Customer Services NG
  • Publication date : 2023-06-14 May be expired
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