Reports To: Manager Service Performance

Division: Information Technology

Description
Produce Enterprise Capacity Plan for the Information Technology (IT) division
Analyze and produce short, medium and long term capacity plan for application and services before deployment and production
Monitor, trend, analyze and recommend necessary requirement to optimize systems performance
Store capacity management data and ensure optimization of system resources
Produce capacity plan that covers current utilization and forecasted requirement as well as support cost for new application and service
Cataloging capacity requirements for various business services
Ensure high availability and effective redundancy to support core and mission critical application and service
Ensure that the resilience designed and implemented on systems is enough to meet the required OLAs/SLAs
Produce annual availability plan for the information systems division with quarterly reviews
Monitor, Calculate and report system and service availability in respect to the OLAs/SLAs
Develop requirements for new or enhanced Event Management Systems for automatic monitoring of IT Components
Trend and report system event and escalate exceptions
Define the monitoring baselines for all monitored system requirements
Provide advice and guidance to all other areas of the business and IT on all availability, capacity and performance related issues
Ensure that service performance achievements meet or exceed all of the SLA targets, by managing the performance and capacity of both services and resources
Develop contingency plans around availability management to ensure that service delivery is not impacted in the event of an impact on one or more component of the service
Conduct Business and technical studies on modelling capacity usage and forecasting capacity growth for systems and business metrics
Participate in the assessment of resource requirements for EMS and assist in preparing the budget for IS Infrastructure operations and services.
Estimate new applications resource requirement to ensure required Service Level Agreement (SLA) are met and exceeded
Work with IT process teams to discuss or explain process dysfunction, causes and possible solutions and establish the approach to delivering related improvement initiative.
Review business requirements and ensure that system supporting the business services performs optimally
Build the annual infrastructure growth plan in line with business projections

Education:
First degree in any related discipline
ITIL Foundation certificate at the minimum
Operating System Certification preferably Oracle or Windows
Fluent in English

Experience:
3 - 7 years’ experience which includes:
Experience working in a medium-sized organization
Knowledge of BMC ESM tools
Knowledge of any other ESM or capacity and performance management tool knowledge will be an added advantage
IT availability management
Performance testing and capacity planning work experience in a technical discipline
Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred)
Broad understanding of platforms (ESM), associated products and common IT management process