Reports To: Manager - Client Success Quality Management

Division: Enterprise Business

Mission:
Development, management, and reporting on process automation.
Development, management, and reporting on product testing quality assurance (internal and external).

Description:
Act as a liaison between EB client success, solution development, and the IT team.
Drive compliance with in-life SLAs guiding solution deliveries.
Regularly review the impact of solutions and automation on team KPIs.
Develop processes, business rules, and formal engagement models required to deliver systems and process automation.
Provide accurate, timely, and regular reports to EB management for decision-making.
Liaise with the product development and segment team to monitor the development of new products and identify possible problems.
Evaluate new testing and sampling methodologies or technologies to determine user acceptance.
Be meticulous about documentation and maintaining a robust log of all test cases and test results.
Proactively bringing issues and problems to the attention of the team and generating, proposing, and implementing innovative solutions to solve them.
Responsible for the change management engagement of new products and solutions delivered by the IT team.
Ensure that bottlenecks in processes are eliminated to improve efficiency.
Champion the “DevOps” process within Enterprise business. Responsible for solution quality and driving collaboration between IT and business to ensure IT solutions are fit for purpose.
A solid understanding of each process is provided by the quality assurance discipline.
Articulate and champion the need to follow processes throughout IT.
Responsible for defining project testing strategies and coordinating with UAT testers to ensure full and appropriate use of test automation frameworks.
Create automated tests, manual tests, and test cases for implementation and training.

Education:
A first degree in any engineering, science, or other statistical discipline
Sound understanding of the Software Development Life Cycle (SDLC).
Strong background in, and at least 3+ years of working in, QA automation

Experience:
3–7 years’ experience in an area of specialization, with experience working with others
A minimum of 3 years’ experience in software testing and/or very sound knowledge of the telecommunications industry,
A minimum of 3 years’ experience in business processes and system automation
Experience with billing and customer management platforms
2 years’ experience in managing B2B customers with ICT solutions.
Experience in project management and coordination, preferably in an applicable business area