Product Manager – Department of Public Safety (Hybrid)

About the role

The Department of Public Safety (DPS) at Saint Louis University is seeking a Product Manager to oversee its application stack. The role will ensure effective system usage, coordinate upgrades, and evaluate new features while supporting DPS staff in a hybrid work environment.

Key responsibilities

• Partner with the product owner to align technology with evolving business requirements.
• Manage the full lifecycle of DPS applications, keeping them within vendor support windows.
• Provide tier‑2 support, troubleshoot software issues, and design appropriate solutions.
• Act as liaison between DPS users and IT services, assisting with equipment and integration needs.
• Develop and test SQL code, support relational database operations, and understand basic networking.
• Identify opportunities for process optimization, redesign, or new policy development.
• Promote a culture of service, best practices, and cost‑effective management.

Required profile

• Bachelor’s degree in computer science, information systems or related field (or associate degree with 5+ years experience).
• 1‑3 years of relevant experience (or 5+ years for associate degree holders), preferably in higher education or public safety.
• Excellent verbal and written communication skills.
• Strong analytical, collaboration and facilitation abilities.
• Proven negotiation skills and experience managing stakeholder relationships.

Required skills

• SQL development and querying.
• Understanding of relational databases.
• Basic networking concepts.
• Software integration experience.

What we offer

• Full‑time benefits package, including tuition remission.
• Opportunities for professional growth within a prestigious university.