Personal Shopping Assistant

About the role

Join Holt Renfrew’s luxury retail team as a Personal Shopping Assistant, providing essential administrative and partnership support to a Personal Shopper. You will help deliver an exceptional, fashion‑driven experience for high‑net‑worth clients.

Key responsibilities

• Schedule all client appointments and maintain the Personal Shopper’s calendar.
• Draft, review, and send official client invitations and other correspondence.
• Communicate with clients by phone and email on behalf of the Personal Shopper, ensuring superior service and timely follow‑up.
• Maintain accurate client profiles, track data, and prepare materials and merchandise for appointments.
• Coordinate alterations, product transfers, holds, and other client services.
• Perform errands and other tasks to maximize the Personal Shopper’s efficiency.
• Uphold merchandising standards in the Personal Shopping Suites and on the sales floor.
• Ensure suite readiness, housekeeping, and loss‑prevention measures.
• Attend product knowledge sessions and comply with health, safety, privacy, and cybersecurity policies.

Required profile

• High school diploma.
• Previous retail experience preferred.
• Advanced proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and internet tools.
• Fully bilingual in French and English.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Internet navigation and research

What we offer

• Competitive total compensation package.
• Generous employee discount.
• Pension plan and health & dental benefits.
• Tuition assistance and continuous learning opportunities.