Sales Manager - Cosmetics

About the role

Holt Renfrew is seeking a dynamic Sales Manager to lead its cosmetics team. You will be responsible for driving sales performance, delivering exceptional customer experiences, and fostering a high‑performing, engaged workforce in a luxury retail environment.

Key responsibilities

• Achieve sales and customer service targets for the assigned area.
• Recruit, hire, onboard, and develop top talent.
• Lead, motivate, and retain a high‑performing sales team.
• Collaborate with other store managers to ensure seamless service.
• Maintain health and safety standards and oversee the Designated Sales Associate/Consultant program.
• Recognize and reward outstanding performance; manage performance improvement plans.
• Develop and grow an active client base through loyalty and relationship programs.
• Serve as manager‑in‑charge when required and uphold merchandise presentation standards.
• Analyze inventory performance and implement improvement strategies.
• Manage payroll expenses while ensuring appropriate coverage.

Required profile

• 5+ years of supervisory experience with a proven record of exceeding sales and profit targets.
• Entrepreneurial mindset and ability to drive change.
• Experience in luxury retail sales preferred.
• Strong leadership, communication, and employee development skills.

Required skills

What we offer

• Competitive total compensation package.
• Generous employee discount, pension, health & dental benefits.
• Tuition assistance and continuous learning opportunities.
• Inclusive, diverse workplace committed to equal opportunity.