Designated Beauty Advisor (Aesop)
Holt Renfrew
وصف الوظيفة
About the role
The Designated Beauty Advisor (DBA) for Aesop at Holt Renfrew builds lasting relationships with clients, driving sales and brand loyalty within a luxury retail environment. You will act as the primary point of contact for customers, delivering exceptional service and representing the Aesop brand with expertise.
Key responsibilities
- Consistently deliver extraordinary customer service and exceed personal and brand sales targets.
- Develop a loyal client base by acquiring new customers, nurturing existing relationships, and retaining repeat buyers.
- Share expert product knowledge with the store team and maintain strong relationships with buyers, vendors, and management.
- Identify marketing opportunities, execute events, and provide assortment recommendations to drive brand sales.
- Perform floor recovery, visual merchandising, price changes, and other sales support tasks.
- Communicate regularly with clients via phone, email, and other electronic methods regarding events, product requests, and follow‑ups.
- Resolve customer service issues and ensure compliance with health, safety, privacy, and cyber‑security policies.
Required profile
- High school diploma or equivalent.
- Minimum two years of experience in a commission‑based luxury retail sales environment.
- Proven ability to exceed sales targets and work collaboratively in a fast‑paced team.
- Flexible schedule including nights, weekends, and holidays.
- Fully bilingual in French and English.
Required skills
What we offer
- Competitive total compensation package.
- Generous employee discount, pension, health & dental benefits.
- Tuition assistance and continuous learning opportunities.
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Holt Renfrew
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