Phone Collection Officer

About the role

We are looking for a results‑oriented Phone Collection Officer to manage debt recovery through outbound calls. The role requires a professional, firm approach to negotiating payment plans and resolving outstanding accounts while maintaining high levels of customer service.

Key responsibilities

• Conduct outbound calls to debtors to negotiate payment arrangements and settlements.
• Maintain accurate and up‑to‑date records of all customer interactions and payment commitments.
• Meet daily and monthly collection targets to minimise overdue accounts.
• Resolve customer queries and disputes related to billing or outstanding balances.
• Identify and escalate accounts that require further legal or administrative action.
• Ensure all collection activities comply with company policies and legal debt‑collection regulations.

Required profile

• 1–3 years of experience in debt collection, telemarketing, or customer service.
• Exceptional verbal communication and negotiation skills.
• Ability to remain calm and professional during difficult or confrontational conversations.
• Strong attention to detail and proven ability to meet performance targets in a fast‑paced environment.
• Good understanding of financial ethics and collection laws.

Required skills

• CRM systems
• Database systems

What we offer

• Competitive basic salary with performance‑based incentives.
• Opportunities for professional growth in a dynamic finance environment.