Operations Supervisor

About the role

We are looking for a proactive Operations Supervisor to lead our local operations team in BGC, Taguig. The role focuses on managing daily shifts, ensuring high performance, and driving process improvements while complying with Philippine financial regulations.

Key responsibilities

• Lead and train the operations team, overseeing daily shifts and ensuring KPIs such as turnaround time and accuracy are met or exceeded.
• Monitor operational data to identify bottlenecks or risks and collaborate with Product and Tech teams to implement automation and efficiency improvements.
• Ensure all activities comply with local financial regulations (e.g., BSP) and act as the primary point of contact for critical system issues and escalated customer cases.
• Handle additional tasks as assigned, supporting cross‑functional initiatives and incident management.

Required profile

• Proven experience in supervising operational teams in a fast‑paced environment.
• Strong analytical mindset with the ability to interpret data and drive process enhancements.
• Excellent understanding of local financial regulatory requirements.
• Effective communication and problem‑solving skills.

Required skills

What we offer

• Opportunity to work in a dynamic, technology‑driven environment.
• Competitive compensation and benefits.
• Professional growth through cross‑functional collaboration.