Our Exciting Opportunity:

We, at the Ericsson Recovery Center (ERC) Americas, are looking for a Solution Architect with strong technical background on Cloud and IMS, also with very solid Leadership and Problem-Solving Skills; to be responsible for preventing (or minimizing impact of unavoidable) reoccurring incidents, by investigating/selecting possible reoccurring incidents, classification of problems, working out and distribution of preventive actions, and tracking of those actions (or a subset of these activities), leading recovery engineers in order to achieve customer expectations.
You will:
Drive emergencies recovery by leading and Facilitating the engaged team of experts toward recovery of service in shortest possible lead times and best customer experience;
Secure Proactive emergency handling being accountable for the successful handover of activities associated with on-going emergencies;
Follow process, models & strategy and actively engage in improving Emergency Handling process and remote access tools;
Drive knowledge transfer;
Lead Performance Management by supporting the organization in ensuring and driving continuous/day-to-day improvements,
Classify and handle problem information.
Participate on Projects and Regular (non-emergency) Support Requests handling for Cloud and IMS.
Learn the architecture of key customers in the Latin America Region, to use this knowledge on Emergencies and your day-to-day support activities.
To be successful in the role you must have:
Core Competences:
Leadership & Problem-Solving Skills
Negotiation & Argumentation skills
Language Skill (English, Spanish and Portuguese)
Administrative Skills
Planning & Organizing Skills
Presentation & Communication skill
Project management skills
Ericsson Portfolio knowledge
Degree in Engineer (telecommunications, electrical, system)
Telecoms & IT knowledge
Leading & Supervising
Delivering Results & Meeting Customer Expectations
Persuading & Influencing
Deciding & Initiating Action
Writing & Reporting
Technical Competences [All Key]:
Telecom Networks (2G, 3G, 4G, VoLTE, IMS, 5G, ...)
IP Networking, Cloud and IMS

Preferred Qualifications & Experience Requirements:
Recovery Mindset
The ability to lead & manage a technical team.
Ability to remain calm & focused under extremely stressful situations.
Ability to handle highly political situations.
Remains open minded when approaching problems, considering all inputs & available alternatives before making decisions.
Ability to identify & implement improvements across the organization.
Ability to mentor, induct & recognize capability of staff.
Ability to lead small teams towards common goals.
Authority to make decisions on EH in conjunction with Ericsson requirements & business needs
What´s in it for you?
Working hours - Day schedules according to the team scales.
This position can be based in São Paulo, hybrid work model
Pension plan, maternity leave of 6 months, paternity leave of 20 days, pregnancy courses and programs
Several wellness programs
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity! The chance to use your skills and imagination to push the boundaries of what´s possible! To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Brazil (BR) || Brazil : Sao Paulo : São Paulo || Brazil : Rio de Janeiro : Rio de Janeiro || Brazil : Sao Paulo : Indaiatuba || Brazil : Sao Paulo : São José dos Campos
Req ID: 723584