Support Solution Architect
About this opportunity
Ericsson is looking for a Solution Architect to join our Emergency Recovery Centre (ERC) to take new challenges in their careers by stepping up into more leadership roles while exerting their technical skills in resolving our customers’ problems. ERC Europe is a team of Recovery Leaders, Emergency Performance Managers and Solution Support Engineers/Solution Architects within the Customer Support organization providing end-to-end Emergency Handling services for customers globally. This is a key role that provides a new opportunity for career growth within customer support from both technical and management aspects.
The profile we are looking for is expected to provide technical and leadership support service to our customers.
As a Support Solution Architect, you will take part in fault isolation of network and solution level issues, resolve problems to stabilize and optimize customer networks in timely manner.
What you will do
Be responsible for Emergency Handling Services and accountable to restore the customer systems in the shortest possible time
Brainstorm and provide solutions to customer's problems during the emergencies and in post-mortem phase or in cross-domain task forces and RCA CSRs
Drive an effective collaboration internally while interacting closely with our customers
Remove barriers and address complex situations with regards to technical and business challenges while driving the emergency
Participate with various levels of Local and Global Support management in post event improvement activities
You will bring
Minimum Bachelor’s degree in Engineering or Computer Science or equivalent experience
5+ years of Customer Support experience
Solid technical background with hands on experiences on either of Telecom Products e.g. 5GC, EPC, Cloud, IMS, etc.
Broad Solution and Networking experience in a Telecom domain preferably in E2E network level troubleshooting
Demonstrated leadership, excellent analytical & problem-solving capability and negotiation skills
Good communication skills; including oral, written and presentations
Customer orientation, excellent collaboration, and conflict management skills
Experience in leading and managing a technical team
The ability to remain calm and focused under extremely stressful situations
Be open minded when approaching problems, considering all inputs and available alternatives before making decisions
Customer service skills to handle diverse customer reactions, especially aggressive and/or disruptive
Awareness of and be able to convey issues of customer/market diversity to the recovery team
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Hungary (HU) || Austria : Vienna : Vienna || Belgium : Brussels : Brussels || Bulgaria : Sofia : Sofia || Croatia : Split : Split || Croatia : Zagreb : Zagreb || Czech Republic : Prague : Prague || Denmark : Aarhus : Aarhus || Denmark : Aarhus : Arhus || Denmark : Copenhagen : Copenhagen || Denmark : Struer : Struer || Denmark : Taastrup : Taastrup || Estonia : Tallinn : Tallinn || Finland : Helsinki : Helsinki || Finland : Jorvas, Kirkkonummi : Jorvas, Kirkkonummi || Finland : Oulu : Oulu || Finland : Turku : Turku || France : Bretagne : Lannion || France : Bretagne : Rennes || France : Isère : Grenoble || France : Île-de-France : Boulogne || France : Île-de-France : Massy Palaiseau || France : Île-de-France : Paris || Germany : Baden Württemberg : Allmersbach || Germany : Baden Württemberg : Backnang || Germany : Baden Württemberg : Bruchsal || Germany : Baden Württemberg : Stuttgart || Germany : Bavaria : Munich || Germany : Bavaria : Regensburg || Germany : Bavaria : Rosenheim || Germany : Berlin : Berlin || Germany : Hamburg : Hamburg || Germany : Hesse : Frankfurt/Main || Germany : Lower Saxony : Hannover || Germany : Lower Saxony : Osnabrueck || Germany : Mecklenburg West Pomerania : Schwerin || Germany : North Rhine Westphalia : Aachen || Germany : North Rhine Westphalia : Bonn || Germany : North Rhine Westphalia : Düsseldorf || Germany : North Rhine Westphalia : Herzogenrath || Germany : Rhinland-Palatinate : Kaiserslautern || Germany : Saxons : Dresden || Germany : Saxons : Leipzig || Germany : Saxons : Radeberg || Germany : Saxony-Anhalt : Magdeburg || Germany : Thuringia : Erfurt || Greece : Attiki : Athens || Hungary : Budapest : Budapest || Ireland : Leinster : Athlone || Ireland : Leinster : Dublin || Ireland : Westmeath : Athlone || Italy : Bari : Bitritto || Italy : Cagliari : Cagliari || Italy : Caserta : Marcianise || Italy : Catania : Catania || Italy : Catanzaro : Calabria || Italy : Emilia-Romagna : Bologna || Italy : Florence : Sesto Fiorentino || Italy : Genoa : Genoa || Italy : Latina : Latina || Italy : Milan : Assago Milanofiori || Italy : Milan : Vimodrone || Italy : Naples : Naples || Italy : Palermo : Palermo || Italy : Palermo : Panama City || Italy : Pescara : Pescara || Italy : Pisa : Pisa || Italy : Rome : Rome || Italy : Salerno : Pagani || Italy : Turin : Turin || Italy : Venice : Mestre || Italy : Verona : S. Giovanni Lupatolo || Latvia : Riga : Riga || Lithuania : Vilnius : Vilnius || Luxembourg : Luxembourg : Luxembourg || Malta : Malta : Msida || Netherlands : Limburg : Maastricht || Netherlands : Limburg : Stein || Netherlands : Noord Brabant : Rijen || Netherlands : Noord-Holland : Amsterdam || Netherlands : Randstad : Hilversum || Netherlands : Randstad : Sliedrecht || Poland : Gdańsk : Gdańsk || Poland : Kraków : Kraków || Poland : Warszawa : Warszawa || Poland : Łódź : Łódź || Portugal : Coimbra : Coimbra || Portugal : Faro : Faro || Portugal : Lisboa : Lisbon || Portugal : Lisboa : Paco Arcos || Portugal : Madeira Island : Funchal || Portugal : Porto : Porto || Portugal : Évora : Évora || Romania : Bucharest : Bucharest || Romania : Timisoara : Timisoara || Slovakia : Banska Bystrica : Banska Bystrica || Slovakia : Bratislava : Bratislava || Slovakia : Kosice : Kosice || Slovenia : Ljubljana : Ljubljana || Spain : Andalusia : Almeria || Spain : Andalusia : Cadiz || Spain : Andalusia : Cordova || Spain : Andalusia : Granada || Spain : Andalusia : Huelva || Spain : Andalusia : Jaen || Spain : Andalusia : Malaga || Spain : Andalusia : Seville || Spain : Aragon : Huesca || Spain : Aragon : Zaragoza || Spain : Asturias : Oviedo || Spain : Balearic Islands : Ibiza || Spain : Balearic Islands : Menorca || Spain : Balearic Islands : Palma de Mallorca || Spain : Basque Country : Vizcaya || Spain : Canary Islands : Gran Canaria || Spain : Canary Islands : Lanzarote || Spain : Canary Islands : Santa Cruz de Tenerife || Spain : Cantabria : Santander || Spain : Castilla Leon : Avila || Spain : Castilla Leon : Burgos || Spain : Castilla Leon : Leon || Spain : Castilla Leon : Palencia || Spain : Castilla Leon : Salamanca || Spain : Castilla Leon : Segovia || Spain : Castilla Leon : Soria || Spain : Castilla Leon : Valladolid || Spain : Castilla Leon : Zamora || Spain : Castilla la Mancha : Albacete || Spain : Castilla la Mancha : Ciudad Real || Spain : Castilla la Mancha : Cuenca || Spain : Catalonia : Barcelona || Spain : Catalonia : Gerona || Spain : Catalonia : Lerida || Spain : Catalonia : Tarragona || Spain : Comunidad Valenciana : Alicante || Spain : Comunidad Valenciana : Badajoz || Spain : Comunidad Valenciana : Caceres || Spain : Comunidad Valenciana : Castellon || Spain : Comunidad Valenciana : Valencia || Spain : Comunidad de Madrid : Madrid || Spain : Galicia : La Corunia || Spain : Galicia : Vigo || Spain : La Rioja : Logrono || Spain : Madrid : Madrid || Spain : Navarra : Navarra || Spain : Region of Murcia : Murcia || Sweden : Blekinge : Karlskrona || Sweden : Norrbotten : Luleå || Sweden : Skåne : Lund || Sweden : Stockholm : Stockholm || Sweden : Västra Götaland : Borås || Sweden : Västra Götaland : Göteborg || Sweden : Örebro : Kumla || Sweden : Östergötland : Linköping
Req ID: 723836
Ericsson is looking for a Solution Architect to join our Emergency Recovery Centre (ERC) to take new challenges in their careers by stepping up into more leadership roles while exerting their technical skills in resolving our customers’ problems. ERC Europe is a team of Recovery Leaders, Emergency Performance Managers and Solution Support Engineers/Solution Architects within the Customer Support organization providing end-to-end Emergency Handling services for customers globally. This is a key role that provides a new opportunity for career growth within customer support from both technical and management aspects.
The profile we are looking for is expected to provide technical and leadership support service to our customers.
As a Support Solution Architect, you will take part in fault isolation of network and solution level issues, resolve problems to stabilize and optimize customer networks in timely manner.
What you will do
Be responsible for Emergency Handling Services and accountable to restore the customer systems in the shortest possible time
Brainstorm and provide solutions to customer's problems during the emergencies and in post-mortem phase or in cross-domain task forces and RCA CSRs
Drive an effective collaboration internally while interacting closely with our customers
Remove barriers and address complex situations with regards to technical and business challenges while driving the emergency
Participate with various levels of Local and Global Support management in post event improvement activities
You will bring
Minimum Bachelor’s degree in Engineering or Computer Science or equivalent experience
5+ years of Customer Support experience
Solid technical background with hands on experiences on either of Telecom Products e.g. 5GC, EPC, Cloud, IMS, etc.
Broad Solution and Networking experience in a Telecom domain preferably in E2E network level troubleshooting
Demonstrated leadership, excellent analytical & problem-solving capability and negotiation skills
Good communication skills; including oral, written and presentations
Customer orientation, excellent collaboration, and conflict management skills
Experience in leading and managing a technical team
The ability to remain calm and focused under extremely stressful situations
Be open minded when approaching problems, considering all inputs and available alternatives before making decisions
Customer service skills to handle diverse customer reactions, especially aggressive and/or disruptive
Awareness of and be able to convey issues of customer/market diversity to the recovery team
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Hungary (HU) || Austria : Vienna : Vienna || Belgium : Brussels : Brussels || Bulgaria : Sofia : Sofia || Croatia : Split : Split || Croatia : Zagreb : Zagreb || Czech Republic : Prague : Prague || Denmark : Aarhus : Aarhus || Denmark : Aarhus : Arhus || Denmark : Copenhagen : Copenhagen || Denmark : Struer : Struer || Denmark : Taastrup : Taastrup || Estonia : Tallinn : Tallinn || Finland : Helsinki : Helsinki || Finland : Jorvas, Kirkkonummi : Jorvas, Kirkkonummi || Finland : Oulu : Oulu || Finland : Turku : Turku || France : Bretagne : Lannion || France : Bretagne : Rennes || France : Isère : Grenoble || France : Île-de-France : Boulogne || France : Île-de-France : Massy Palaiseau || France : Île-de-France : Paris || Germany : Baden Württemberg : Allmersbach || Germany : Baden Württemberg : Backnang || Germany : Baden Württemberg : Bruchsal || Germany : Baden Württemberg : Stuttgart || Germany : Bavaria : Munich || Germany : Bavaria : Regensburg || Germany : Bavaria : Rosenheim || Germany : Berlin : Berlin || Germany : Hamburg : Hamburg || Germany : Hesse : Frankfurt/Main || Germany : Lower Saxony : Hannover || Germany : Lower Saxony : Osnabrueck || Germany : Mecklenburg West Pomerania : Schwerin || Germany : North Rhine Westphalia : Aachen || Germany : North Rhine Westphalia : Bonn || Germany : North Rhine Westphalia : Düsseldorf || Germany : North Rhine Westphalia : Herzogenrath || Germany : Rhinland-Palatinate : Kaiserslautern || Germany : Saxons : Dresden || Germany : Saxons : Leipzig || Germany : Saxons : Radeberg || Germany : Saxony-Anhalt : Magdeburg || Germany : Thuringia : Erfurt || Greece : Attiki : Athens || Hungary : Budapest : Budapest || Ireland : Leinster : Athlone || Ireland : Leinster : Dublin || Ireland : Westmeath : Athlone || Italy : Bari : Bitritto || Italy : Cagliari : Cagliari || Italy : Caserta : Marcianise || Italy : Catania : Catania || Italy : Catanzaro : Calabria || Italy : Emilia-Romagna : Bologna || Italy : Florence : Sesto Fiorentino || Italy : Genoa : Genoa || Italy : Latina : Latina || Italy : Milan : Assago Milanofiori || Italy : Milan : Vimodrone || Italy : Naples : Naples || Italy : Palermo : Palermo || Italy : Palermo : Panama City || Italy : Pescara : Pescara || Italy : Pisa : Pisa || Italy : Rome : Rome || Italy : Salerno : Pagani || Italy : Turin : Turin || Italy : Venice : Mestre || Italy : Verona : S. Giovanni Lupatolo || Latvia : Riga : Riga || Lithuania : Vilnius : Vilnius || Luxembourg : Luxembourg : Luxembourg || Malta : Malta : Msida || Netherlands : Limburg : Maastricht || Netherlands : Limburg : Stein || Netherlands : Noord Brabant : Rijen || Netherlands : Noord-Holland : Amsterdam || Netherlands : Randstad : Hilversum || Netherlands : Randstad : Sliedrecht || Poland : Gdańsk : Gdańsk || Poland : Kraków : Kraków || Poland : Warszawa : Warszawa || Poland : Łódź : Łódź || Portugal : Coimbra : Coimbra || Portugal : Faro : Faro || Portugal : Lisboa : Lisbon || Portugal : Lisboa : Paco Arcos || Portugal : Madeira Island : Funchal || Portugal : Porto : Porto || Portugal : Évora : Évora || Romania : Bucharest : Bucharest || Romania : Timisoara : Timisoara || Slovakia : Banska Bystrica : Banska Bystrica || Slovakia : Bratislava : Bratislava || Slovakia : Kosice : Kosice || Slovenia : Ljubljana : Ljubljana || Spain : Andalusia : Almeria || Spain : Andalusia : Cadiz || Spain : Andalusia : Cordova || Spain : Andalusia : Granada || Spain : Andalusia : Huelva || Spain : Andalusia : Jaen || Spain : Andalusia : Malaga || Spain : Andalusia : Seville || Spain : Aragon : Huesca || Spain : Aragon : Zaragoza || Spain : Asturias : Oviedo || Spain : Balearic Islands : Ibiza || Spain : Balearic Islands : Menorca || Spain : Balearic Islands : Palma de Mallorca || Spain : Basque Country : Vizcaya || Spain : Canary Islands : Gran Canaria || Spain : Canary Islands : Lanzarote || Spain : Canary Islands : Santa Cruz de Tenerife || Spain : Cantabria : Santander || Spain : Castilla Leon : Avila || Spain : Castilla Leon : Burgos || Spain : Castilla Leon : Leon || Spain : Castilla Leon : Palencia || Spain : Castilla Leon : Salamanca || Spain : Castilla Leon : Segovia || Spain : Castilla Leon : Soria || Spain : Castilla Leon : Valladolid || Spain : Castilla Leon : Zamora || Spain : Castilla la Mancha : Albacete || Spain : Castilla la Mancha : Ciudad Real || Spain : Castilla la Mancha : Cuenca || Spain : Catalonia : Barcelona || Spain : Catalonia : Gerona || Spain : Catalonia : Lerida || Spain : Catalonia : Tarragona || Spain : Comunidad Valenciana : Alicante || Spain : Comunidad Valenciana : Badajoz || Spain : Comunidad Valenciana : Caceres || Spain : Comunidad Valenciana : Castellon || Spain : Comunidad Valenciana : Valencia || Spain : Comunidad de Madrid : Madrid || Spain : Galicia : La Corunia || Spain : Galicia : Vigo || Spain : La Rioja : Logrono || Spain : Madrid : Madrid || Spain : Navarra : Navarra || Spain : Region of Murcia : Murcia || Sweden : Blekinge : Karlskrona || Sweden : Norrbotten : Luleå || Sweden : Skåne : Lund || Sweden : Stockholm : Stockholm || Sweden : Västra Götaland : Borås || Sweden : Västra Götaland : Göteborg || Sweden : Örebro : Kumla || Sweden : Östergötland : Linköping
Req ID: 723836
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