JOB LEVEL: MTN Level 3H
Mission/ Core purpose of the Job
The Senior Manager - Human resources is responsible for the planning and managing of Human Resource activities to maximize the strategic utilization of human resources, leading and directing the routine functions of the HR function. This position formulates partnerships across the HR function to deliver value-added service to management and employees in the FiberCo. that reflects the business objectives of the organization. The HRBP maintains an effective level of business literacy about the business unit's financial position, its midrange plans, its culture and its competition. This role enables HR Partnerships with stakeholders relying on HR Analytics to draw the road for improving the Employee Value Proposition.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategic role
Set the strategic plan of the HR function, and manage activities including the compensation and benefits, employee relations, recruitment, HR business partnership and HRIS.
Manpower planning and budgeting for the company personnel costs and HR department OPEX and CAPEX.
Represent HR in appropriate forums and meetings promoting the company to ensure a positive image and enhanced reputation, both internally and externally.
Maintain awareness of changes in employment law, government policy and emergence of best practice using this to ensure that external services provided for company staff health are managed effectively and deliver excellent services for the employees.
Talent Acquisition, Recruitment & On-boarding
Lead the process of recruitment and employment in the company externally and internally.
Control the recruitment process while ensuring adherence to respective policies and procedures/Global Talent Standers implementation and deployment.
Administer the recruitment cost (OPEX) in addition to recruitment budget management.
Advertise vacancies through official channels, perform shortlisting against high standard qualifications, manage e-recruitment on hirevue, share results, arrange and conduct interviews in cooperation with concerned teams and consolidate and share feedbacks to obtain needed approvals.
Supervise compiling selection criteria and prioritisation of applicants.
Conduct reference, qualifications and background checks appropriately.
Prepare and submit the company offer to the selected candidate.
Providing professional support and advice on recruitment issues to Line/ departmental Managers.
Design and manage the on-boarding programme for new joiners, prepare invitations, materials and logistics with concerned parties.
Reward & Recognition, EVP
Responsible for establishing and overseeing the company's salary structure.
Carry out Job evaluation in terms of related compensation and benefit.
Responsible for running the monthly payroll.
Receive and implement approved individual remuneration instructions.
Carry out the salary review exercise on company level.
Supervise remuneration payments to employees on a regular basis.
Calculate separation and overtime payments.
Implement the group policy regarding employees’ bonus calculation and payment.
Monitor HR overall budget vs. expenditure and provide suggestions to optimise Staff Cost budget.
Follow up with the Finance division when any adjustment in HR budget is needed.
Set recognition strategies to build and enhance the recognition culture in cooperation with OD.
Managing & administrating the recognition platform MTN Shine.
Employee Relations
Manage and resolve complex employee relations issues. Conducts effective, thorough and objective investigations.
Ensure a motivating working environment and maintain work life balance practices.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, dismissal and administering disciplinary procedures.
Provide advisory and consultancy on all aspects of employment law and practices to all Exco.
Analyse and modify reward policies to establish competitive programs and ensure compliance with legal requirements.
Lead the consultation and negotiation process with staff on all aspects of employment matters working to ensure excellent employee relations.
Conducting exit interviews, gather and interpret feedback.
Execute the social agenda and proposing new ideas.
HR Business Partnership
Establish, maintain and foster good relationships between the company and employees.
Generate HC reports and any other requested reports. Conducts weekly/monthly meetings with respective business units.
Consult with line management, providing HR guidance where appropriate.
Analyse trends and metrics in partnership with the Group HR teams to develop solutions, programs and policies.
Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
Partner with the legal department as needed/required.
Provide day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions).
Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
Provide HR policy guidance and interpretation.
Develop contract terms for new hires, promotions and transfers.
Provide guidance and input on business unit restructures, workforce planning and succession planning.
Identify training needs for business units and individual executive coaching needs.
Participate in evaluation and monitoring of training programs to ensure success. Following up to ensure training objectives are met.
BOOST: HR Analytics
Maintain records and compile statistical reports concerning HR data such as hires, transfers, performance appraisals, and absenteeism rates..etc.
Analyse statistical data and reports to identify and determine cause of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
Job Requirements (Education, Experience and Competencies):
Education:
Minimum 4 Year Bachelor Degree in equivalent specialization MSc, MBA is a plus.
Experience:
Manager track record of 5+ years; with at least 3 years in Telecom industry.
Worked across diverse culture and geographies.
Competencies:
Head - Big Picture Focus
Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow.
Decisive Problem Solver - Has the mental agility to identify business challenges and explore effective solutions through effective influencing
Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings
Heart – Emotionally Intelligent
Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
Guiding People Manager - Is self-aware and guides team capability development through opportunity creation for realising potential
Relationship Builder - Builds relationships across the business in order to influence decision-makers and build team credibility
Hands – Results Focused
Results Achiever - Produces sustainable divisional results through ethical practices
Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others
Others:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.