Reports To: Senior Manager - HR Business Partnering

Division: Human Resources

Mission:
To ensure that HR strategy is implemented in line with regional and divisional business plans and that HR policy, procedures, and processes are understood and consistently implemented.
To provide dedicated human resources client service, advice, and guidance to line managers and individual staff members.

Description:
Engage Line Executives and other key stakeholders in determining business needs and proactively contribute to the development of strategic HR solutions in collaboration with the Centre of Excellence (COE).
Provide effective business partnering services to the line, ensuring clear and efficient business processes are operated and communicated to the line, as well as ensuring periodical review of defined service level targets.
Review employee performance issues in conjunction with line management, investigate related issues and challenges, socialize mitigating options with HR management, and offer pragmatic solutions to line management.
Provide guidance to line managers on HR policies, ensuring the right interpretation of the policies is applied in managing human resources in the division, and champion the implementation of new HR policies.
Facilitate the resolution of grievances, conflicts, and complex relational issues within the assigned division in line with HR policies and guidelines.
Work cross-functionally with the industrial relations team to advise and support line managers and supervisors as required on grievance and disciplinary matters within the division.
Collaborate with the talent team and business to identify, engage, and retain talents within the organization and provide input into career development plans for employees.
Manage departmental-level talent sourcing and acculturation processes in conjunction with the Attraction and Recruitment team to ensure an adequate, available talent pipeline and timely resourcing.
Manage the headcount of the assigned division to ensure optimal staffing and provide input on business unit restructuring.
Facilitate senior management road shows for the assigned division to ensure proper employee engagement and work closely with management and staff to improve work relationships, build morale, increase productivity, and retention.
Review and analyse information and data with respect to human resources activities within the division and collate activity reports for submission to HR senior management.
Liaise with Divisional Executives to analyse trends using HR metrics to develop interventions to enhance, recognise and reward employee performance.
Identify the training requirements of team members and develop programs to address knowledge gaps and enrich the knowledge repository within the department.
Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Manage the exit process in line with HR policies, processes, and procedures.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Education:
A first degree, preferably in social, human, or behavioral sciences
Fluent in English
A professional qualification in CIPMN, CIPD, or SHRM is desirable.
Experience:
6–13 years of experience in an area of specialisation; with experience in supervising or managing others
Experience working in a medium- to large organisation.
Experience in providing HR services and HR administration.
Experience in Employee Relations would be an added advantage.