Reports To: General Manager - Network Performance and Quality Assurance

Division: Network

Mission:
Develop a network performance and quality assurance methodology and framework to monitor and optimize core network services and guide related activities within the NWG Division, defining standards, metrics, and requirements.
Institute mechanisms and systems to achieve quality assurance objectives by contributing information and analysis to strategic plans and reviews, preparing, and completing action plans for the core network.
Description:
Manage the performance of the entire MTN Core and Transport Network—CS/IMS Core, PS Core, IP Transport, Internet Edge, and Transmission networks.
Establish, monitor, analyze, and assure core and transport network performance and roaming KPIs.
Coordinate core and transport network KPI improvement actions in the network.
Provide input to the core and transport network capacity forecasting and planning processes.
Verify, validate, and assure value from new network solutions. Ensure MTN's business objectives are achieved.
Carry out in-depth network performance investigations, analysis and audits with the aim of optimizing the network and ensuring more efficient utilization of network resources.
Monitor, report, and ensure regulatory QoS compliance as it relates to interconnect QoS and the on-net customer experience.
Carry out pre- and post-impact assessments of changes and planned commercial activities with a view to ensuring changes are as planned without disruption to network service delivered to customers.
Manage inbound and outbound voice and data roaming performance.
Provide regular independent performance reports to management, the regulatory department, and the group, indicating the actual levels of key performance indicators (KPIs).
Review and approve requests for investment in resources for the functional area.
Manage overall financial budgeting and control for the functional area.
Handle resource capacity planning, functional goal fulfillment tracking, and management.
Facilitate goal-level creation for the broader function and work with direct reports to ensure goals are cascaded to all members of the team.
Assure that Network Division Planning, Operations, Network Enterprise, and Implementation functions and outsourcing vendors are aligned towards divisional and regulatory quality objectives.
Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Education:
First degree in Electrical/ Electronics or Computer Engineering or Telecommunications.
A master's degree in a relevant discipline, including an MBA, will be an advantage.
Fluent in English and the language of the country is preferable.
Experience:
9–17 years' experience working on complex, commercially sensitive mobile/fixed data and IP core networks (e.g., technology evaluations/integration, due diligence, etc.):
Manager track record of 3 years or more, with at least 3 years in the relevant sector or industry
Work experience across diverse cultures and geographies is advantageous.
7 years’ experience in a GSM/UMTS/LTE/mobile environment, preferably in a high-level support or performance management role in the core and transport networks.
Above-average knowledge and experience in all core domains - IP/MPLS/Core-CS/Core PS,
Sound understanding of call and data service architecture and service flow