Description
Multigate is a financial technology company founded in 2017. We are focused on providing simplified solutions that unravel the complex payment and cash management challenges encountered by enterprise corporates.
Multigate is looking for an individual who is detail-oriented, self-motivated, and enthusiastic to join the operations team. The role entails managing internal operational projects and client engagements in a process-oriented and user-centric manner. The candidate is expected to work in a fast-paced environment, have excellent planning and organizational skills, as well as an inquisitive mind to resolve day-to-day issues in a timely manner.
The individual will be responsible for providing support to clients across all the various products and services offered by Multigate. As a member of the team, the individual must be comfortable managing process and operational improvement initiatives across the company. The candidate will be required to display a high level of autonomy and commitment to delivering quality and impactful work.
Who you are
You are an excellent communicator who enjoys working cross-functionally with any team within the organization
You enjoy working in an evolving and growth-oriented organization
You are an idea bank who enjoys thinking outside the box to proffer creative solutions
You are process-oriented and love to find the most effective ways to automate repetitive tasks across any business unit
You get work done and you are very keen on the quality of work delivery
You are fantastic at multitasking and managing multiple projects and tasks at the same time
Responsibilities
Obtain an in-depth understanding of all the solutions provided by Multigate
Manage internal projects by ensuring they stay on track and are effectively prioritized
Lead key operational improvement strategies and initiatives across the company
Provide support to Multigate’s clients by managing and resolving issues (technical and non-technical) they may encounter in the course of using our solutions.
Communicate product feature suggestions and updates based on interaction with the clients to the relevant product managers for planning, design and development.
Assist with business projects and implementation of new processes.
Support onboarding process of new clients
All other duties as assigned by your line manager
Requirements
Minimum of 4 and maximum of 7 years working experience
Experience in a Strategy, Operations, or Project Management role
Experience or understanding of the financial services industry is desirable
An analytical mind with strong attention to detail
Knowledge of continuous improvement tools and techniques
Excellent communication and leadership abilities
Ability to collaborate with other teams and external service providers
Ability to work under pressure with high volume and tight deadlines
Excellent excel and computer skills.
Benefits
Career development/Opportunities
Office perks
Working with amazing talents
Role Autonomy