Requisition ID: req43324
Job Title: Regional MEAL Technology Coordinator - West Africa
Sector: Measurement
Employment Category: Fixed Term
Employment Type: Full-Time
Open to Expatriates: No
Job Description
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their lives. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict, and disaster and the host communities which support them, as well as those who remain within their homes and communities. At work today in over 40 countries and 25 U.S. cities, we improve outcomes in the areas of health, safety, economic wellbeing, education and power.

Job Overview
We are growing our team to improve the use of technology in MEAL. Together we will develop and deploy new data tools, transition from paper to electronic data collection, and improve our data flows. In this role, you will lead MEAL technology planning and implementation for an IRC region of 6-7 country offices, overseeing the preparation for, deployment, and ongoing use of data collection, management, and visualization tools, most frequently applications in Power BI and CommCare.
Main responsibilities

1. Deployment of technologies for data collection
• Lead MEAL technology readiness and needs assessments for IRC country programs. Co-design (with country teams) and provide technical support for ongoing improvements in MEAL technology maturity.
• Design and implement project plans for the uptake of new Data Toolkits and the Program Indicator Dashboard
• Ensure the high-quality technical setup of new tools in country, including the configuration of indicators, location and other metadata setup, data validation, and role-based access management.
• Work with regional and country IT, MEAL, and Supply Chain teams to ensure that Country Programs have the necessary infrastructure including tablets, connectivity, etc. to support the implementation of technology products.
• Establish and drive common strategies and approaches across IRC country programs for system training and ongoing end-user support for IRC staff and partners.
• Support country teams to administer technology platforms and products consistent with IRC’s data security policies.
2. Support data management, analysis, and visualization
• Using standard templates and tools, setting up Program Indicator Dashboard for visualizing MEAL data.
• Establish and drive common strategies and approaches across IRC country programs for training MEAL staff on indicator databases and dashboards.
• Undertake data quality assessments for current databases.
• Support data migration and similar change processes in collaboration with the Measurement Unit IT Team or technology vendor
3. Understanding user needs and ensuring these needs are well understood throughout the team
• Lead requirements gathering and analysis for proposed MEAL technology projects at the country level, and provide decision support to country leadership, MEAL teams, and Measurement Unit
• Gather user feedback on data tools during and after deployment.
• Participate in requirements capturing and user acceptance testing (UAT) for new tools.
• Share user feedback with colleagues in IT and other team feedback

Job Requirements:
• At least 5 years of professional experience, including with technology tools used in humanitarian/development work.
• Experience in configuring and deploying some or all of CommCare, Kobo, or other ODK-based data collection tools, Power BI, Tableau, SQL Server, or Power Apps
• Experience in providing technological support, including 1st line support and strategic decision support.
• Knowledge of standard methodologies in database design
• Experience in developing and delivering capacity-building plans.
• Experience in delivering training.
• Able to work independently and efficiently in a multifaceted environment.
• Experience working in humanitarian development, government, or other organization that focuses on serving clients with technology.
• Experience in requirements analysis
• Experience participating in User Acceptance Testing for new IT systems.
o Fluency in spoken and written English and French is essential.
o Previous experience with IRC would be an asset.

Working Environment
Up to 40% travel to field sites in the region of operation, including in high-security environments.
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Equality, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
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