About this opportunity
Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world. Our comprehensive portfolio ranges across Networks, Digital Services, Managed Services and Emerging Business; powered by 5G and IoT platforms.
At Ericsson Romania we are looking for energetic and results-oriented people with a keen interest in problem-solving and who are keen to develop their skillset through continuous personal and professional development through a career in telecommunications.
What you will do
Be responsible for the coordination, support, management, and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Constitute first/ single point of contact for specific software and hardware solutions delivered to customers.
Be responsible for opening of customer trouble tickets and to receive orders request, in various types of applications.
Detect any events related to specific services performance or quality provided to the customer, to report them and act accordingly, in order to tackle them.
Initiate functional issues of incidents, trend analysis of end user performance and faults to early identify customer incidents or problems
You will bring
Good understanding of telecommunication networks, RAN and CORE concepts.
6 months previous experience on a similar role in Front Office/Customer service area is a plus
Proficiency in English; French is a plus
Ability to react quickly, also very good communication and collaboration skills.
Perseverance, interest in documenting and problem solving, practical spirit, advising, helping, and developing others, tact, understanding, ambition, self-confidence.
Analytical technical thinking.
Availability to work in 24/7 shifts.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
*LI-POST
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Romania (RO) || Romania : Bucharest : Bucharest
Req ID: 719273