1st Level Assurance Officer
About this opportunity
We are now looking for a MS Automated Operations Engineer to secure the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement performance levels.
We are delivering broadcasting services for the world’s greatest broadcasters and ensure the continuity of their business evolves at the highest standards and ensure that any outages or infrastructure issues are addressed accordingly!
Some of our activities also involve monitoring of live events such as football matches, extreme sports, tennis, horse rides, as well as testing platforms on different devices, depending on our customer’s needs and how they are using our services.
What you will do
Event management activities (monitoring of the platforms availability and infrastructure, troubleshooting)
Incident management activities (engaging next level of technical teams into troubleshooting, ensuring communication with different stakeholders/customers, handling incidents in a fast paced manner – broadcasting is live most of the time)
User access management activities (providing access, modifying rights)
You will bring
Education: bachelor’s degree – preferably in engineering (IT, Telecom)
English language is a must, both written and verbal
Basic Networking knowledge
Organizational and planning skills
Good interpersonal skills, excellent active listening skills
Analytical skills, continuous driving for improvement and progress
Logical approach to solving problems
Ability to rapidly assimilate new knowledge
Willingness to learn and progress in a fast-paced environment
Customer handling experience is nice to have
Basic Linux and SQL experience or knowledge is required
Candidate should be willing to work in shifts (Days & Nights)
Benefits
Contract type: full time;
25 vacation days/year;
Medical & life insurance;
Career plan mentoring;
Referral bonuses for recommending your friends to work at Ericsson;
Flexible benefits from your favorite brands available on flexible benefits portal;
Gym subscription (available in flex benefits together with a series of other options);
Internal learning platform to develop your knowledge, skills, and proficiencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);
In case of travel, daily allowance, transport, and accommodation will be paid by the company.
Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
*LI-POST
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Romania (RO) || Romania : Bucharest : Bucharest
Req ID: 721332
We are now looking for a MS Automated Operations Engineer to secure the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement performance levels.
We are delivering broadcasting services for the world’s greatest broadcasters and ensure the continuity of their business evolves at the highest standards and ensure that any outages or infrastructure issues are addressed accordingly!
Some of our activities also involve monitoring of live events such as football matches, extreme sports, tennis, horse rides, as well as testing platforms on different devices, depending on our customer’s needs and how they are using our services.
What you will do
Event management activities (monitoring of the platforms availability and infrastructure, troubleshooting)
Incident management activities (engaging next level of technical teams into troubleshooting, ensuring communication with different stakeholders/customers, handling incidents in a fast paced manner – broadcasting is live most of the time)
User access management activities (providing access, modifying rights)
You will bring
Education: bachelor’s degree – preferably in engineering (IT, Telecom)
English language is a must, both written and verbal
Basic Networking knowledge
Organizational and planning skills
Good interpersonal skills, excellent active listening skills
Analytical skills, continuous driving for improvement and progress
Logical approach to solving problems
Ability to rapidly assimilate new knowledge
Willingness to learn and progress in a fast-paced environment
Customer handling experience is nice to have
Basic Linux and SQL experience or knowledge is required
Candidate should be willing to work in shifts (Days & Nights)
Benefits
Contract type: full time;
25 vacation days/year;
Medical & life insurance;
Career plan mentoring;
Referral bonuses for recommending your friends to work at Ericsson;
Flexible benefits from your favorite brands available on flexible benefits portal;
Gym subscription (available in flex benefits together with a series of other options);
Internal learning platform to develop your knowledge, skills, and proficiencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);
In case of travel, daily allowance, transport, and accommodation will be paid by the company.
Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
*LI-POST
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Romania (RO) || Romania : Bucharest : Bucharest
Req ID: 721332