DESCRIPTION
ethods and Procedures
Follow up on IST project methodology and quality compliance.
Monitor compliance of IST teams and contractors with Service Level Agreements and Key Performance Indicators
Ensure regular updates of IST procedures, policies, and processes (Common, Operational, and Strategic)
Monitor implementation of IST procedures, policies, and processes in line with COMPANY Group standards
Ensure regular updates of IST procedures, policies, and processes published in the Company Management System (CMS)
Contact experts/specialists when necessary and follow up information system quality control
Study and drive improvements where possible of existing policies, procedures, and processes
Ensure the various IST teams keep their inventory up to date in the CMDB.
Communications
Develop and publish validated user communications (awareness, changes, major activities, crisis,) to appropriate audiences through various available media (email, intranet, desk phone, CBIS, SMS, video animations)
Take part in the continuous improvement of the IST intranet and regularly check the accuracy of publications.
Develop IST email communication templates, trackable with analytics.
Take part in the validation of communication messages to users using the IST change management framework.
Propose a continuous strategy to effectively communicate with Business entities on key IST services, ongoing projects, and initiatives to improve user awareness of IST services and promote user satisfaction.
Planning, Reporting and HSE
Assist in generating weekly, monthly and ad-hoc IST activity reports to COMPANY Management & HQ
Participate in IST quality control audits.
HSE liaison for the IST division affiliate wide. Coordinate and document quarterly HSE meetings. Monitor compliance with medical fitness certification and compulsory HSE training for the IST division. Actively participate in company HSE awareness schemes and initiatives
Demonstrate personal commitment to the COMPANY Group and Affiliate HSE policy.
Maintain awareness of, and ensure compliance with, all relevant statutory & company HSE standards.
ACCOUNTABILITIES
Ensure good quality control of IST processes and services through the implementation of procedures and policies.
Monitors IST performance and compliance to group standards through regular updates of KPIs and SLAs
Ensure good records of IST evolution via Change management control and compliance to policy.
Promote a good image of IST via communication to users and quality control of IST Services
JOB REQUIREMENT
BSc. / B.Eng. in IS/IT or Media Communications or related discipline with 3 to 5 years professional experience in Information Technology or Communications.
Knowledge of current and developing IS/IT industry solutions and a thorough understanding of how those solutions could / should be used to best meet the needs of in-house client business entities.
Good IS problem diagnosis and analytical abilities with a good knowledge of technical writing and reporting.
Good interpersonal and communication skills