Methods & Webtools Engineer
DESCRIPTION
Methods and Procedures
Follow up on IST project methodology and quality compliance
Monitor compliance of IST teams and contractors with Service Level Agreements and Key Performance Indicators
Ensure regular updates of IST procedures, policies, and processes (Common, Operational, and Strategic)
Ensure regular updates of IST procedures, policies, processes published in the Company Management System (CMS)
Monitor implementation of IST procedures, policies, and processes in line with COMPANY Group standards
Contact experts/specialists when necessary and follow up on information system quality control
Study and drive improvements where possible of existing policies, procedures, and processes
Ensure the various IST teams keep their inventory up to date in the CMDB.
Communications
Develop IST email communication templates, trackable with analytics.
Take part in the validation of communication messages to users using the IST change management framework.
Develop and publish validated user communications (awareness, changes, major activities, crisis) to appropriate audiences through various available media (email, intranet, desk phone, CBIS, SMS)
Take part in the continuous improvement of the IST intranet and regularly check the accuracy of IST documentation and intranet publications.
Web Operations
Propose, design, and implement Business Process Improvement using SharePoint Workflows and InfoPath forms.
Design and build applications and Business Intelligence dashboards with Power Platforms (Power BI, PowerApps, Power Automate, etc.) and the various Office 365 tools.
Monitor and perform regular updates of the IST website content as required by technology and current events.
Act as second-level technical support and contact person to company users on the various Office 365 tools
Act as IST focal person to all entities for the development and standardization of surveys in the affiliate (design launch, reports)
JOB REQUIREMENT
BSc. / B.Eng. in Computer Science/Engineering with 5+ years’ professional experience in Information Technology (preferably in a methods role).
Extensive knowledge of current and developing IS/IT industry solutions and a thorough understanding of how those solutions could / should be used to best meet the needs of in-house client business entities.
Good IS problem diagnosis and analytical abilities and a good knowledge of technical writing.
Good reporting and interpersonal / communication skills
Methods and Procedures
Follow up on IST project methodology and quality compliance
Monitor compliance of IST teams and contractors with Service Level Agreements and Key Performance Indicators
Ensure regular updates of IST procedures, policies, and processes (Common, Operational, and Strategic)
Ensure regular updates of IST procedures, policies, processes published in the Company Management System (CMS)
Monitor implementation of IST procedures, policies, and processes in line with COMPANY Group standards
Contact experts/specialists when necessary and follow up on information system quality control
Study and drive improvements where possible of existing policies, procedures, and processes
Ensure the various IST teams keep their inventory up to date in the CMDB.
Communications
Develop IST email communication templates, trackable with analytics.
Take part in the validation of communication messages to users using the IST change management framework.
Develop and publish validated user communications (awareness, changes, major activities, crisis) to appropriate audiences through various available media (email, intranet, desk phone, CBIS, SMS)
Take part in the continuous improvement of the IST intranet and regularly check the accuracy of IST documentation and intranet publications.
Web Operations
Propose, design, and implement Business Process Improvement using SharePoint Workflows and InfoPath forms.
Design and build applications and Business Intelligence dashboards with Power Platforms (Power BI, PowerApps, Power Automate, etc.) and the various Office 365 tools.
Monitor and perform regular updates of the IST website content as required by technology and current events.
Act as second-level technical support and contact person to company users on the various Office 365 tools
Act as IST focal person to all entities for the development and standardization of surveys in the affiliate (design launch, reports)
JOB REQUIREMENT
BSc. / B.Eng. in Computer Science/Engineering with 5+ years’ professional experience in Information Technology (preferably in a methods role).
Extensive knowledge of current and developing IS/IT industry solutions and a thorough understanding of how those solutions could / should be used to best meet the needs of in-house client business entities.
Good IS problem diagnosis and analytical abilities and a good knowledge of technical writing.
Good reporting and interpersonal / communication skills