Description
Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.
We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.
We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.
We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.
Role Overview:
As we work to consistently improve our service offering to our customers, we are searching for a highly cerebral Fraud Operations Analyst to join our Fraud Team and ensure that we not only manage fraud queries efficiently and effectively, but that we work to proactively prevent cases of fraud from occurring.
In this highly impactful role, you will primarily be responsible for pre-empting, identifying, mitigating, and preventing all forms of fraud across our business. This will require you to take ownership of the management and investigation of electronic fraud within the organization.
To be successful, you will need to react swiftly to any semblance of fraud and ensure it is addressed within an expeditious timeframe and escalated appropriately to mitigate the loss of funds. You will be responsible for providing customers with investigative findings on reported fraud.
Given the critical nature of this department, our fraud team may be required to work night and weekend shifts as we strive to provide our customers and industry stakeholders with resolution on any fraud cases in quickest time possible.
Roles & Responsibilities:
Block/place restrictions on accounts upon receipt of a fraudulent complaint.
Monitoring of all electronic transactions across all channels
Review of out-of-pattern transactions
Investigation of all electronic channel complaints.
Resolution and Documentation of investigative findings
Handling indemnities and footage requests.
Rendition of all Fraud Team’s regulatory returns
Investigation of Fraudulent chargebacks lodged against Kuda.
Investigation of overdraft Fraud
Manage escalations, effective and efficient remediation strategies
Treat customers’ complaints of unauthorized transactions.
Provide input into the identification of trends, and lessons learned from investigations to support the continuous improvement of Kuda’s product and control environment.

Requirements
Experience:
Bachelor’s degree preferably from a recognized University.
Proficiency in the use of Microsoft office
Critical thinking and problem solving skills
A minimum of 1year exp
Good report writing and communication skills
Customer service skills
Good analytical skills
Knowledge of Visa Risk Management (VRM)
Knowledge of Chargeback and card fraud investigations.
Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
Pension
Competitive annual leave plus bank holidays
Group life insurance
Health insurance
L&D training
We are advocates of work-life balance and offer a 3 day per week remote working option