Analyst- Wholesale Roaming.Marketing NG
Reports To: Manager - International Business (Roaming and IDD)
Division: Marketing
Mission:
Responsible for coordinating day to day wholesale roaming and IDD activities and interface with cross functional units.
Assist in monitoring the implementation of all roaming agreements and ensure roaming issues are resolved within agreed timelines.
Description:
Acts as primary point of contact for daily operational issues.
Acts as primary point of contact to/for international roaming partners regarding to contractual or escalation issue.
Continuously monitors and handle incidents related to wholesale roaming operations (RAP files, fraud events, customer complaints).
Ensure commercial launch of roaming in line with agreed date of Roaming Partnership.
Coordinate roaming testing by roaming hubs, partner networks and follow up issuance and receipt of TCC and CLL.
Carry out inventory of Roaming Test SIMs and roaming document updates.
Execute the SIM Card exchange process between MTN and its roaming partners/Hubs.
Interpret roaming contract as negotiated and prepared by the Roaming Hub.
Support internal customers and provide solutions to improve roaming experience.
Draw up safeguards to ensure tariff application and TAPIN and TAPOUT are as contracted via standard AA.14 or via bilateral DIOT agreements.
Coordinate external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales.
Education:
First degree in any related discipline
Fluent in English
Experience:
3 -7 years’ experience in an area of specialization; with experience working with others
Experience working in a medium-sized organization
Experience on international roaming
Experience in reviewing records. E.g. Auditing, record vetting etc.
Business or financial awareness on roaming and International monetary exchange.
Experience in customer relations/communications
*Eligible Females and People with Disabilities are encouraged to apply.
Division: Marketing
Mission:
Responsible for coordinating day to day wholesale roaming and IDD activities and interface with cross functional units.
Assist in monitoring the implementation of all roaming agreements and ensure roaming issues are resolved within agreed timelines.
Description:
Acts as primary point of contact for daily operational issues.
Acts as primary point of contact to/for international roaming partners regarding to contractual or escalation issue.
Continuously monitors and handle incidents related to wholesale roaming operations (RAP files, fraud events, customer complaints).
Ensure commercial launch of roaming in line with agreed date of Roaming Partnership.
Coordinate roaming testing by roaming hubs, partner networks and follow up issuance and receipt of TCC and CLL.
Carry out inventory of Roaming Test SIMs and roaming document updates.
Execute the SIM Card exchange process between MTN and its roaming partners/Hubs.
Interpret roaming contract as negotiated and prepared by the Roaming Hub.
Support internal customers and provide solutions to improve roaming experience.
Draw up safeguards to ensure tariff application and TAPIN and TAPOUT are as contracted via standard AA.14 or via bilateral DIOT agreements.
Coordinate external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales.
Education:
First degree in any related discipline
Fluent in English
Experience:
3 -7 years’ experience in an area of specialization; with experience working with others
Experience working in a medium-sized organization
Experience on international roaming
Experience in reviewing records. E.g. Auditing, record vetting etc.
Business or financial awareness on roaming and International monetary exchange.
Experience in customer relations/communications
*Eligible Females and People with Disabilities are encouraged to apply.