About this opportunity
We are looking for an Emergency Manager with Spanish to join our Global Network Operations Center.
As Emergency Manager, you will be part of a 24x7 team that is responsible to lead the recovery of Critical and Major incidents, restoring the services, securing a minimum impact in the end user experience.
What you will do?
Lead the technical recovery teams involved in the troubleshooting.
Coordinate between the Ericsson teams, vendors and customer to recover the services in the shortest timeframe.
Ensure a clear and timely communication with the external and internal stakeholders.
Follow the Incident Management process and secure SLA compliance.
Act as technical escalation point for internal stakeholders.
Maintain accurate incident reports.
You will bring:
A Degree in Telecommunication Engineering/ Computer Science/Electronics or equivalent
Prior experience in similar roles in IT or Telecom industry
Knowledge of ITIL or other good practice frameworks used in IT or Telecom
Ability to work well under pressure and handle difficult situations
Adequate sense of urgency
Customer management skills, ability to interact with different levels of management
Proficiency in English
Proficiency in Spanish
Communication and prioritization skills
Solution-oriented attitude
Team player, strong interpersonal skills
Continuous service improvement approach
Willing to work on shifts
80% office (4 days in office)
What´s in it for you?
25 vacation days/year;
Medical & life insurance;
Career plan mentoring;
Referral bonuses for recommending your friends to work at Ericsson;
Flexible benefits from your favourite brands available on flexible benefits portal;
Gym subscription (available in flex benefits together with a series of other options);
Internal learning platform to develop your knowledge, skills, and proficiencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);
In case of travel, daily allowance, transport, and accommodation will be paid by the company.
Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Romania (RO) || Romania : Bucharest : Bucharest
Req ID: 722336