Our Exciting Opportunity
We are now looking for a E2E Technical Lead - Customer Support that will provide technical service and support to our customers. In this role, you will tackle problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date. Working as a support engineer will require a broad knowledge of telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently
You will !
Handle Complex Issues in the customer Network
Lead Critical investigations and restoration for Customer network
Work with Domain experts & Customer Technical Experts to solve problems
support Service Delivery Manager to drive Technical discussions
incident management, Problem Management, Advocate Customer Success
To be successful in the role you must have !
Bachelor or Master's degree in Engineering, IT, Telecoms or any Equivalent
Min years of experience: at least 8-10 years of experience
Domain Experience: Native Core, 5GCore , Cloud
Demonstrated as a Technical lead /Solution Architect in any previous roles
Technical Customer Support Experience
E2E Solutions Knowledge
Telco Experience
Behavioural Competencies
Critical thinking, Adaptability, Customer Focus
Business Understanding
Negotiation, Persuading & influencing Skills
Occupational Health & Safety (OHS)
Planning & organizing
Proficiency with the English Language
Why Join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Background Check: All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check.
We are proud to announce Ericsson SG has been again officially Great Place to Work Certified™ in 2022. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture