Description
About Mano
We are pioneering ultra-fast grocery delivery in Africa by combining sophisticated technology with quick commerce, and with a promise to deliver our customer's orders within minutes. Our vision is Moving African Nations Online! (MANO) and our mission is to “make someone’s day* by delivering products they love in minutes at the best affordable prices.
Job Summary
As the Delivery Leader, you will be responsible for managing and overseeing the delivery operations within our organization. You will lead and support the day to day activities of all driver logistics and order delivery activities. This is a very dynamic hands on role where you will manage drivers schedule, routine, and oversee the proper use of all bikes and maintenance, ensuring orders are delivered to customers within the promised delivery timeline, and in good and perfect condition. You will be expected to make a significant difference by guiding and leading your Drivers to “best practice” delivery service with a strong compliance focus to laid down processes, laws and regulations.
You will also be responsible for ensuring efficient delivery processes, coordinating with various teams to optimize delivery routes, and maintaining excellent customer satisfaction. The ideal candidate will have a strong background in logistics and operations management, with a proven track record of success in a similar role.

Responsibilities
Oversee the entire delivery process, from scheduling to dispatching and tracking
Monitor and evaluate delivery performance and identify areas for improvement
Monitor all orders to ensure they are delivered on time
Ensure fleet is on full capacity at each shift: checking drivers attendance, bikes availability and proper functioning
Train drivers on proper customer service (when dealing with customers upon delivery) and on personal/physical hygiene (including general attire and uniform cleanliness)
Manage on daily basis the drivers’ schedule and amend where necessary, to enhance efficiency of delivery
Report on daily basis about the dispatching and delivery times to the Operations Leader
Work closely with the store leaders to properly communicate any updates regarding drivers attendance and issues, to find solutions together and implement
Develop and implement delivery strategies to optimize routes and reduce delivery lead time
Manage and maintain relationships with delivery partners and vendors
Train and develop delivery team members to ensure high-quality service delivery
Continuously improve delivery processes and systems to enhance efficiency and customer satisfaction

Key Performance Indicators
Delivery time and efficiency
Drivers quality (behavior and customer service, uniform, hygiene)
Requirements
Bachelor's degree in logistics, supply chain management, or a related field
Proven experience in a delivery leadership role within the retail industry
Strong knowledge of delivery operations and logistics management
Solid prior experience in a similar role within the Retail or Supply Chain or Logistics industry
Strong Drivers management acumen
A continues improvement mindset with good change management experience
You can build strong relationships external and internal as this will be crucial to the success of his role
Strong charismatic presence