Description
Flawless Skin By Abby Medspa is seeking a Customer Success Associate to join our team. In this role, you will help to build strong relationships with our clients, ensuring their satisfaction with our world-class skincare clinic. As the premier skincare and aesthetics clinic in Nigeria, we provide an incredible array of aesthetic treatments that will enhance our clients' look and help them feel their best. As our Customer Success Associate, you will be at the forefront of our mission to bring out what is most beautiful about each of our clients.

Responsibilities
Build and maintain strong relationships with clients through regular communication and follow-up
Respond to inquiries and provide exceptional customer service to our clients
Educate clients on our products and services to ensure they make informed decisions
Assist in scheduling and coordinating appointments for our clients
Resolve customer complaints in a professional and timely manner
Collaborate with other team members to ensure a seamless client experience
Identify opportunities to improve the customer experience and share recommendations with management
Requirements
Bachelor's degree in a related field
2+ years of experience in customer service or a related role
Strong communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Positive attitude and passion for customer service
Detail-oriented and organized
Proficient in Microsoft Office and customer relationship management (CRM) software.
Benefits
Benefits
Training & Development
Paid Time Off
Productivity Bonus
Recruitment Process.
Technical Interview with the Hiring Manager for 25-40 minutes.
Interview with CEO