KYC and Retention Associate
Description
FairMoney is a credit-led mobile bank for emerging markets. The company was launched in 2017, operates in Nigeria & India, and raised close to €50m from global investors like Tiger Global, DST & Flourish Ventures. The company has offices in France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.
Watch the way FairMoney is building Africa's money story here
ABOUT THE ROLE
Payforce by FairMoney empowers businesses to drive mass adoption of digital and financial services to the underserved populations in their communities.
JOB RESPONSIBILITIES
Getting more transactions out of existing Agents.
Engage churn Agents (Agents with zero transactions)
Coordinate with the Sales Team and update them about the churn and win back them.
Engage Newly Onboard Merchant/Agent for increasing their transactions
Work with the Customer Success team to ensure rich customer experience and reduce churn.
Ensure ongoing compliance with quality and industry regulatory requirements.
Requirements
HND / B.Sc in relevant discipline.
1 - 2 years’ experience in customer relations, sales, marketing, or as a KYC Associate within the Financial Services Sector
The ideal candidate must have good communication and interpersonal skills as well as being an excellent team player
Candidate must be customer focused, and result oriented
Ability to multitask, set priorities and manage time effectively.
Working knowledge of KYC/Compliance/AML standards
Benefits
Private Health Insurance
Pension Plan
Paid Time Off
Work From Home
Training & Development
Recruitment Process
A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
Technical Interview with the Hiring Manager for 45-60 minutes.
FairMoney is a credit-led mobile bank for emerging markets. The company was launched in 2017, operates in Nigeria & India, and raised close to €50m from global investors like Tiger Global, DST & Flourish Ventures. The company has offices in France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.
Watch the way FairMoney is building Africa's money story here
ABOUT THE ROLE
Payforce by FairMoney empowers businesses to drive mass adoption of digital and financial services to the underserved populations in their communities.
JOB RESPONSIBILITIES
Getting more transactions out of existing Agents.
Engage churn Agents (Agents with zero transactions)
Coordinate with the Sales Team and update them about the churn and win back them.
Engage Newly Onboard Merchant/Agent for increasing their transactions
Work with the Customer Success team to ensure rich customer experience and reduce churn.
Ensure ongoing compliance with quality and industry regulatory requirements.
Requirements
HND / B.Sc in relevant discipline.
1 - 2 years’ experience in customer relations, sales, marketing, or as a KYC Associate within the Financial Services Sector
The ideal candidate must have good communication and interpersonal skills as well as being an excellent team player
Candidate must be customer focused, and result oriented
Ability to multitask, set priorities and manage time effectively.
Working knowledge of KYC/Compliance/AML standards
Benefits
Private Health Insurance
Pension Plan
Paid Time Off
Work From Home
Training & Development
Recruitment Process
A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
Technical Interview with the Hiring Manager for 45-60 minutes.