Description
Carry1st is Africa’s leading publisher of mobile games and digital content. Operating at the intersection of games, fintech, and web3, we scale awesome content in frontier markets by solving hard problems. We develop, licence, and publish games and monetize them effectively with our proprietary platform. We are backed by blue-chip investors like: Andreessen Horowitz, Google, Riot Games, Bitkraft, and Nas.
As a Customer Service Associate, you will be responsible for providing information and resolving customer queries about our different games, the Carry1st Shop, or different payment options available to our customers.
More specifically, in this role…
Respond to customer inquiries and complaints via all our customer service channels
Forward and escalate issues to relevant departments and stakeholders
Provide accurate, valid and complete information by using the right tools
Requirements
2+ years of previous customer service experience
Familiarity with customer service software programs
Strong written and verbal communication skills, with ability to synthesise and communicate complex ideas to both customers and team members
Willingness to cooperate with customers to resolve any issues that may arise
Ability to maintain a calm and polite manner in stressful situations
Benefits
Carry1st is a fast-growing, dynamic place to work. And while we are laser focused on building the flagship mobile internet company in Africa, our team is fully remote and 100% global - with people in 25+ countries! At Carry1st, you will…
Build awesome, industry-changing products, every day
Grow with a VC-backed startup at the intersection of gaming, fintech, and web3
Work from anywhere in the world with international teammates
Own shares in the Company - enabling you to benefit from the value you create
Some additional perks…
Co-working excursions: Travel to meet your colleagues in cities around the world
Awesome equipment: Get everything you need to work effectively
Remote working allowance: Put an additional $600 / year to optimise your WFH experience
Learning and development: Attend courses, conferences and training events
Social events: Participate in regular company events to relax and connect with teammates
Birthday leave: Enjoy a paid day off on your special day
We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Join us!
Learn more about Carry1st…
Andreessen Horowitz shared why they invested in Carry1st
VentureBeat announced that Carry1st has raised $27 million to develop and publish mobile games in Africa
Remerge hosted Cordel on a podcast to discuss Carry1st and the African gaming market