Customer Service Agent
Description
About Mano
We pioneered ultra-fast grocery & food delivery in Africa by combining sophisticated technology with quick commerce, and with a promise to deliver our customer's orders within minutes. Our vision is Moving African Nations Online! (MANO) and our mission is to “make someone’s day* by delivering products they love in minutes at the best affordable prices.
Role Summary
We are looking for a dedicated and enthusiastic Customer Service Agent to join our team. As a Customer Service Agent, you will play a key role in ensuring our customers have a seamless and enjoyable experience. You will be responsible for assisting customers with their inquiries, resolving any issues, and providing support to our partners. This is a fantastic opportunity for someone who is passionate about food and customer service to join a dynamic and growing company in the retail industry.
This is a shift-based role. Candidates with proximity to the Island environs are preferred.
Responsibilities
Assist customers with their inquiries through various channels, including phone, email, and live chat
Resolve customer issues promptly and efficiently, ensuring a high level of customer satisfaction
Provide support to our partners, ensuring they have all the information and resources they need
Manage customer orders and coordinate with partners to ensure timely delivery
Maintain accurate and up-to-date customer records and order information
Collaborate with other team members to continuously improve customer service processes and procedures
Take ownership of customer issues and follow through to resolution, escalating when necessary
Requirements
BSc degree or equivalent
Previous customer service experience, preferably in the retail or hospitality industry
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
Ability to work in a fast-paced and dynamic environment
Proficiency in computer applications, including Microsoft Office and customer service software
Attention to detail and ability to prioritize tasks efficiently
Ability to work well independently and as part of a team
About Mano
We pioneered ultra-fast grocery & food delivery in Africa by combining sophisticated technology with quick commerce, and with a promise to deliver our customer's orders within minutes. Our vision is Moving African Nations Online! (MANO) and our mission is to “make someone’s day* by delivering products they love in minutes at the best affordable prices.
Role Summary
We are looking for a dedicated and enthusiastic Customer Service Agent to join our team. As a Customer Service Agent, you will play a key role in ensuring our customers have a seamless and enjoyable experience. You will be responsible for assisting customers with their inquiries, resolving any issues, and providing support to our partners. This is a fantastic opportunity for someone who is passionate about food and customer service to join a dynamic and growing company in the retail industry.
This is a shift-based role. Candidates with proximity to the Island environs are preferred.
Responsibilities
Assist customers with their inquiries through various channels, including phone, email, and live chat
Resolve customer issues promptly and efficiently, ensuring a high level of customer satisfaction
Provide support to our partners, ensuring they have all the information and resources they need
Manage customer orders and coordinate with partners to ensure timely delivery
Maintain accurate and up-to-date customer records and order information
Collaborate with other team members to continuously improve customer service processes and procedures
Take ownership of customer issues and follow through to resolution, escalating when necessary
Requirements
BSc degree or equivalent
Previous customer service experience, preferably in the retail or hospitality industry
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
Ability to work in a fast-paced and dynamic environment
Proficiency in computer applications, including Microsoft Office and customer service software
Attention to detail and ability to prioritize tasks efficiently
Ability to work well independently and as part of a team
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