Call Center Agent
Description
Manage the outbound telephony operations to authenticate customer information, validate customer details, inform customers of impending technician visits collate customer availability status and update same on the relationship management tool. Effectively and professionally manage customer expectation at all levels by providing instant/close to instant resolution feedback to customers.
Manage complaints via: Email, Social Media platforms (Facebook, Twitter) & Live chat.
Attend to complaints, requests or queries and communicate feedback professionally. • Identify and troubleshoot customers’ complaints in a bid to achieve resolution
Build sustainable customer relationships through open and interactive interactions.
Provide accurate, valid and complete information to customers • Handle complaints, provide appropriate solutions and alternatives
Requirements
Communication and Interpersonal Relations
Supervisory/Managerial Skills
Problem Solving and Decision Making
Managing Resources
Business Focus
Manage the outbound telephony operations to authenticate customer information, validate customer details, inform customers of impending technician visits collate customer availability status and update same on the relationship management tool. Effectively and professionally manage customer expectation at all levels by providing instant/close to instant resolution feedback to customers.
Manage complaints via: Email, Social Media platforms (Facebook, Twitter) & Live chat.
Attend to complaints, requests or queries and communicate feedback professionally. • Identify and troubleshoot customers’ complaints in a bid to achieve resolution
Build sustainable customer relationships through open and interactive interactions.
Provide accurate, valid and complete information to customers • Handle complaints, provide appropriate solutions and alternatives
Requirements
Communication and Interpersonal Relations
Supervisory/Managerial Skills
Problem Solving and Decision Making
Managing Resources
Business Focus
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