Description
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to cross-sell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in call centre database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.
Requirements
Previous experience in a customer support role.
Track record of over-achieving quota.
Strong phone and verbal communication skills along with active listening.
Familiarity with CRM systems and practices.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities and manage time effectively.
HND/B.SC school degrees.
Location: Lagos and Ibadan