Description
Role Description:
To establish, develop and manage mutually beneficial relationships with customers by proactively anticipating and meeting customers’ needs at all times.
Tasks:
Sales & Business Development
Identify and approach potential clients, and convert inquiries from potential clients to sales.
Analyze customers’ needs and collect customers’ information to recommend products to improve sales.
Developing strategies and action plans to improve short and long terms profitability growth in sales revenue of Key accounts.
Keeping abreast of product applications, technical services, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
Prepare proposals and quotations for the provision of product solutions.
Working with the client in preparing installation proposals.
Building and maintaining rapport with key clients; Hospitality, Corporate bodies, Fitness & Gym Outfits, Contractors, and Individuals, identifying new opportunities.
Negotiate contracts for purchases and manage, renew, and review contracts as required to enable effective customer/supplier relations.
Develop and maintain relevant internal liaisons, to optimize quality of service, business growth, and customer satisfaction.
Comply with performance objectives and targets provided.
Proactively liaise with the Inventory Team in obtaining the real-time inventory position.
Developing new sales strategies/techniques to attract new customers to the showroom.
Participate in the planning and implementation of annual in-house exhibitions and conferences, as a deliberate sales/marketing strategy.
Team Management
Provide technical and professional leadership to direct reports.
Manage team to ensure optimal performance.
Support team members in pitching for and closing viable projects.
Compile Weekly Team Reports.
Present MPR reports on behalf of the Divisional Head when necessary.
Stakeholder Management
Manage or escalate as appropriate customer complaints.
Ensure clients are offered professional and quality service to increase sales.
Maintain comprehensive database information on all existing relationships and prospects in liaison with information systems, and financial control functions.
Maintain and develop relationships with new and existing customers in person and via telephone calls and emails.
Perform sales and marketing duties as directed by the Divisional head.
Requirements
First Degree (B.Sc.) in any discipline.
9-12 years of relevant work experience.
Knowledge and experience in corporate and institutional sales.
Must demonstrate a drive for results.
Must demonstrate exceptional Sales skills.
Must demonstrate Team Leadership.