Analyst - Products (Voice).Marketing NG
Reports To: Manager - Core Products and Services
Division: Marketing
Mission:
To assist in the prepaid service, postpaid service, data service, and content service definitions and loyalty promotion definitions for the consumer market, test, and implementation; project management support; and customer support for new services within the first six months of launch.
To support the product and promotion development portfolio lifecycle project management (including implementation and launch of consumer segment targeted communications, promotions, and products).
Description:
Guarantee quality assurance of new or existing products and services to ensure designs are in line with segment strategy and objectives.
Define and implement promotions as required by market segments, as well as organize road shows for new data products and services across the regions.
Authorize outbound campaigns, conduct or monitor customer surveys, and produce value-adding reports for informed decision-making on MTN's new and existing products in the consumer portfolio on an ongoing basis.
Keep abreast of new telecom marketing products, services, and customer loyalty initiatives developed by competitors and other operators and recommend appropriate actions to be taken.
Ensure adherence to defined policies, procedures, and quality standards as agreed within the department.
Provide information packs and FAQs to guide the deployment and use of new products and services.
Initiate communication on the developed CRM strategy as well as liaise with technical teams on customer care and billing applications.
Ensure sign-off of product specifications and UAT reports.
Drive and participate actively in FUTs and provide resources for UAT and FUTs.
Liaise with technical teams on customer care and billing applications.
Monitor suppliers’ compliance with SLAs and business rules.
Assist in maintaining relationships and meeting market needs with internal stakeholders, external partners, suppliers, and other relevant vendors at MTN/vendor premises towards the startup and closure of key projects.
Education:
First degree in any related discipline
Fluent in English
Experience:
3–7 years' experience in an area of specialization, with experience working with others
Experience working in a medium organization
Marketing Communications
Product Development
Project management experience
Division: Marketing
Mission:
To assist in the prepaid service, postpaid service, data service, and content service definitions and loyalty promotion definitions for the consumer market, test, and implementation; project management support; and customer support for new services within the first six months of launch.
To support the product and promotion development portfolio lifecycle project management (including implementation and launch of consumer segment targeted communications, promotions, and products).
Description:
Guarantee quality assurance of new or existing products and services to ensure designs are in line with segment strategy and objectives.
Define and implement promotions as required by market segments, as well as organize road shows for new data products and services across the regions.
Authorize outbound campaigns, conduct or monitor customer surveys, and produce value-adding reports for informed decision-making on MTN's new and existing products in the consumer portfolio on an ongoing basis.
Keep abreast of new telecom marketing products, services, and customer loyalty initiatives developed by competitors and other operators and recommend appropriate actions to be taken.
Ensure adherence to defined policies, procedures, and quality standards as agreed within the department.
Provide information packs and FAQs to guide the deployment and use of new products and services.
Initiate communication on the developed CRM strategy as well as liaise with technical teams on customer care and billing applications.
Ensure sign-off of product specifications and UAT reports.
Drive and participate actively in FUTs and provide resources for UAT and FUTs.
Liaise with technical teams on customer care and billing applications.
Monitor suppliers’ compliance with SLAs and business rules.
Assist in maintaining relationships and meeting market needs with internal stakeholders, external partners, suppliers, and other relevant vendors at MTN/vendor premises towards the startup and closure of key projects.
Education:
First degree in any related discipline
Fluent in English
Experience:
3–7 years' experience in an area of specialization, with experience working with others
Experience working in a medium organization
Marketing Communications
Product Development
Project management experience
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