Reports To: Manager - Client Success Credit and Collections

Division: Enterprise Business

Mission:
Monitor, review, and generate reports on customer account receivables and collection performance in line with the Client Success collection management policy in order to grow revenue.
Description:
Perform effectiveness reviews of business processes on collections and debt management.
Work with product, UAT, and support teams to confirm alignment of new products, new systems, and upgrades to payment terms and collections PPPs.
Ensure QA validation is carried out on accounts worked on in the course of each month.
Maintain effective working relationships with the members of Senior Management, the heads of business and service units, and staff.
Conduct credit utilization efficiency checks on credit customers and trade partners for necessary limit reviews.
Review systems to ensure prompt suspension of defaulting customers and blocking of individual consumers as and when due.
Review new and existing customer service contracts to identify and escalate clauses with a negative impact on payment terms, collection, and debt management.
Collaborate with Finance Operations and Treasury teams in validating data for upload on the credit bureau and debt recovery agency platforms.
Collaborate with finance and revenue management teams in developing and reporting collection performance metrics.

Education:
A first degree in Accountancy, Economics, Business Administration, or related fields
Fluent in English

Experience:
3–7 years’ experience in an area of specialization, with experience working with others
Experience working in a medium organization
Experience in the telecommunications industry in a similar role