Reports To: Manager - Digital Customer Management Systems

Division: Information Technology

Mission:
The business analyst defines project requirements in line with EPIC customer experience and needs, designing and recommending innovative Agile solutions that deliver value to stakeholders, and creating operational effectiveness and excellence in the business.
Description:
Define problem statement, opportunity or constraint based on understanding of the current state. Conduct pre-session research to understand business case motivating factors, business objectives, and desired future state using agile methodology.
Consult experts to find out more about the area of concern, problem, or business objectives through observing and engaging with people (business stakeholders and customers) to understand motivations and stakeholder goals.
Analyze and simplify requirements / objectives with key stakeholders.
Plan stakeholder engagement and identify and compile a list of personas, their characteristics, and their responsibilities. Identify stakeholders who will have the responsibility and authority to make decisions about business analysis work, including who will be responsible for setting priorities and who will approve changes to business requirements.
Review AS-IS business processes and procedures, analyze business needs, gaps, and related data, determine possible solutions, and define requirements.
Facilitate early-stage workshops (e.g., white board sessions, ideation, and design thinking sessions, as well as JAD) with stakeholders to understand their needs, analyze them, and elicit requirements. Capture information in a format that is specific to the elicitation activity, e.g., user stories, customer journeys, prototypes, etc.
Prepare materials and facilitate workshops and consultations; structure insights; summarize insights into a visual presentation about the user's needs; identify pain points and areas for improvement.
Assisting to identify where on the backlog (in your squad), requirements are similar and can be grouped together to save time and innovate
Build relationships with business units and teams to uphold the MTN brand.
Develop an understanding of business analysis requirements and ensure project "delivery" and "quality" key performance indicators are met.
Liaise with vendors and the business team for pilot execution and proof of concept.
Complete an analysis of business unit requirements as they relate to technical infrastructure and drive implementation.

Education:
Minimum 5-year degree or diploma in the relevant discipline
A diploma in business analysis is required.
Certification in design thinking frameworks is required.
Relevant Agile qualification is required (SAFe, or scrum, Kanban agile foundation course).
Facilitation certification is essential.
Six Sigma certification will be an advantage.
Fluent in English

Experience:
3–7 years’ experience, which must include:
Experience in business analysis in solution development lifecycle projects or programs
2 years of facilitation experience ios essential.
Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects
At least 2 years’ experience working in an Agile environment is essential.
Written and verbal communication, including technical writing skills.
Understanding of systems engineering concepts
The ability to conduct cost-benefit analysis
Business case development
Experience in modeling techniques and methods is required.
Working/project experience advantage:
Previous experience working on complex projects will be a strong advantage.
A strong understanding of good customer experience principles is an advantage.
Experience in a telecommunications environment is advantageous but not essential.
Experience in the following will be considered a definite advantage:
Principles of quality standards: ISO 9000, 9002, Six Sigma, CMMi, and COBIT
Principles of leading practice processes and operational frameworks: e-TOM, SCOR, DCOR, and CMAT
Principles of Enterprise Architecture Frameworks: Zachman, TOGAF, and NGOSS
Process repository modeling tools, e.g., ARIS, Casewise, Visio, Abacus, etc.


*Eligible Females and People with Disabilities are encouraged to apply.
*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
*For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com