Hospitality Management Trainee – Booking Operations

About the role

The Management Trainee Officer will oversee daily booking operations for Luxor Apartment & Suites, ensuring timely and accurate communication with guests across all channels. This position is essential for delivering a seamless guest experience by handling inquiries, coordinating internal teams, and managing the end‑to‑end booking process.

Key responsibilities

• Manage property listings on Airbnb, Booking.com and other platforms.
• Update availability calendars in real time to avoid double bookings.
• Handle guest inquiries, bookings, cancellations, and modifications.
• Coordinate with cleaners, caretakers and operations staff to ensure smooth check‑ins and check‑outs.
• Resolve guest issues promptly and maintain high satisfaction ratings.
• Follow pricing and booking guidelines and maintain accurate booking records.

Required profile

• Strong communication skills and ability to multitask under pressure.
• Proactive, reliable and willing to take ownership of tasks.
• Problem‑solving mindset with attention to detail.

Required skills

• Basic tech proficiency with booking platform applications.
• Experience using Airbnb.
• Experience using Booking.com.

What we offer

• 24‑hour rotational shift, 6 days a week, based in Gulberg, Lahore.
• One meal provided per shift.
• PKR 35,000 basic salary per month plus performance‑based bonuses/commissions.
• Clear growth path to senior operations or sales roles based on performance.