Field Collection Officer

About the role

The Field Collection Officer will travel nationwide to visit customers with overdue payments, negotiate repayment plans and recover assets when necessary. This contract position requires a professional demeanor to protect the company’s reputation while improving repayment rates.

Key responsibilities

• Conduct on‑site visits to customers with outstanding installments.
• Communicate with customers to understand repayment difficulties and negotiate suitable arrangements.
• Verify and update customer information and repayment status in the system promptly.
• Retrieve devices or collateral from defaulted customers following company procedures.
• Maintain relationships with local police authorities in the assigned LGA to support recovery of long‑overdue or fraudulent cases.
• Report collection progress, field findings and potential fraud cases to the supervisor regularly.
• Collaborate with risk control and customer service teams to improve repayment rates.

Required profile

• Prior experience in loan collection, field recovery or related financial services is preferred.
• Strong sense of discipline, accountability and ability to work under pressure.
• Willingness to travel within assigned areas for on‑site visits.
• Honest, reliable and familiar with local geography and market environment.

Required skills

• Good communication and negotiation abilities.
• Proficiency in local languages and basic English.

What we offer

• Contract employment with a basic salary of 80,000 plus 20,000 transport allowance and commission.
• Opportunity to work directly in the field and develop expertise in debt recovery.